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Issues in Bingley(BD16)

delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Issues in Bingley(BD16)

Does BT Infnity effect plusnets fiber? There is a serving issues on the BT Service status sitehttps://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31 for the bingley area and my internet has been running like a dog for past 24 hours. 56k speeds, stops downloading and no internet connection. A 2mb file took me about a hour. I have rebooted the router and modem cleared the setting and inputted them all back in.
33 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Issues in Bingley(BD16)

They both use the same system so what affects one usually affect the other
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Issues in Bingley(BD16)

Thought as much, best to check. Would of been nice for plsunet to update there service status page. Saves me hunting for information.
Bloodfish
Newbie
Posts: 1
Registered: 16-03-2014

Re: Issues in Bingley(BD16)

Also in Bingley and having same issues
Estimated time to resolve: 20:00
Impacting since 15/03/2014 04:40


delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Issues in Bingley(BD16)

Glad I am not the only one. You think we can get some kind of update off plusnet?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Issues in Bingley(BD16)

Unfortunately we've no further update than the update that's on the above link.
The updates on that link are the same that we're provided with on our systems - apologies for not letting you know sooner.
Chris Pettitt
Cloud Environments Engineer
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Issues in Bingley(BD16)

BT had fixed it last night by the looks of things but its gone down again.
RufusStBernard
Newbie
Posts: 6
Registered: 17-03-2014

Re: Issues in Bingley(BD16)

Also in Bingley and just got through to engineer and heard Bingley exchange is poorly and BT engineers are estimating fix by 11pm. I am going to walk past just to see if Bring Ten (BT) engineers are sitting in open reach vans having a cuppa.
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Issues in Bingley(BD16)

Still not working today. This has been going on all weekend. What is exactly up with the exchange ?
I am starting to get irritated with this.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Issues in Bingley(BD16)

Hi delaneya,
I've tried checking your line and it looks as though there might be an individual fault with your service.
Would you be able to raise a fault with us at http://faults.plus.net so we can get this looked into further for you?
Chris Pettitt
Cloud Environments Engineer
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Issues in Bingley(BD16)

Filled it the details on the fault page. Ticket number #82996105. I still think its an issue over at the the exchange as other people I have spoken to have the same issue who are also with plusnet.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Issues in Bingley(BD16)

Thanks.
The amount of drops on your connection compared to others are a lot more frequent.
If we do find it's an exchange issue - no harm done in raising a fault, it makes things easier for us to track too.
Chris Pettitt
Cloud Environments Engineer
delaneya
Grafter
Posts: 88
Registered: 02-01-2011

Re: Issues in Bingley(BD16)

Drops might be down to me rebooting router and re-configuring it. Making sure its nothing on my side. Bt say "We've fixed the problem in the Bingley area so your BT Infinity should now be working. If it isn't, try restarting your router."  So i reboot and its not okay so i reset defaults etc then the fault appears back on Bt's list 's as a new issue. This must of happend 3 times since the issue started.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Issues in Bingley(BD16)

Ok. Let's see what the Faults Team make of the line condition and quality.
Our Faults Team aim to get back in touch within 48-72 hours. In the meantime, if you could leave everything switched on as it is, this should give us a good idea of what's going on.
Chris Pettitt
Cloud Environments Engineer
RufusStBernard
Newbie
Posts: 6
Registered: 17-03-2014

Re: Issues in Bingley(BD16)

I'm in bingley exact same prob. And keep resetting router everytime supposedly fixed. Spoke to Plus net twice but no ticket number. Can't see where to log fault on site and painful hunting with speed at 0.2mbps. Surely a ticket has already been raised from my calls. I really can't keep calling and spending time Listening to "show me the way to armadillo"