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Issue in North West

FIXED
cpcnw
Rising Star
Posts: 80
Thanks: 6
Fixes: 1
Registered: ‎10-08-2007

Issue in North West

Just this a.m. my speeds suddenly plummeted from near 10/1 to 3/0.5 

 

I'm on ADSL2+

 

Anyone else in North West seeing this?

3 REPLIES 3
jab1
Legend
Posts: 17,280
Thanks: 5,572
Fixes: 259
Registered: ‎24-02-2012

Re: Issue in North West

@cpcnw I suspect it is more a local issue to you - see my comments below if you require help from the Community

Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

John
cpcnw
Rising Star
Posts: 80
Thanks: 6
Fixes: 1
Registered: ‎10-08-2007

Re: Issue in North West

Fix

Odd, it's back up now? Several others in area reported slow / bad access and speeds starting late last night.

 

Wonder if that W10 update was strangling bandwidth?

jab1
Legend
Posts: 17,280
Thanks: 5,572
Fixes: 259
Registered: ‎24-02-2012

Re: Issue in North West

More likely Openreach maintenance I would think, or a local network problem, now resolved.

John