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Is usage breakdown data still available?

alan659882
Grafter
Posts: 69
Thanks: 4
Registered: 04-02-2011

Is usage breakdown data still available?

Is the "Usage breakdown" data no longer available?
I don't see the link to it anymore from the Usage Summary screen,
just "Usage this month" and "Usage history".
9 REPLIES
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Is usage breakdown data still available?

Still there on mine just to the right of the two you mention.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
alan659882
Grafter
Posts: 69
Thanks: 4
Registered: 04-02-2011

Re: Is usage breakdown data still available?

Hmm ... I don't see it,
Tried Firefox, IE & Opera, so it's not a browser thing.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Is usage breakdown data still available?

Seems a little unlikely but I wonder if it's related to the other VMBU problem: http://community.plus.net/forum/index.php/topic,116742.0.html
Hopefully a staff member can comment on your missing link.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
alan659882
Grafter
Posts: 69
Thanks: 4
Registered: 04-02-2011

Re: Is usage breakdown data still available?

Could someone post the URL that the "Usage breakdown" link points at?
I'll see where it leads me!
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Is usage breakdown data still available?

Annoyingly it does not appear to have a link as such though the others do.  It does work but the URL in the address bar remains as https://portal.plus.net/view_my_broadband_usage/index.php? before and after clicking - perhaps a clue there (?Javascript?)
Means nothing to me but using 'Developer Tools > Inspector' in Firefox the button is this:
<button id="intAct" name="strSubmit" type="submit"><span>
     Usage breakdown
   </span></button>
The other buttons are normal HTML  Huh
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
alan659882
Grafter
Posts: 69
Thanks: 4
Registered: 04-02-2011

Re: Is usage breakdown data still available?

I searched the HTML source of the page and there's no code for the link there, so it's not a Javascript fail in my browser.
Just seems to be missing from the page.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Is usage breakdown data still available?

Source for me (with the button):
Quote
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    <title>View Your Broadband Usage</title>
    <meta name="title" content="View Your Broadband Usage - PlusNet"></meta>
    <meta name="description" content="A detailed breakdown of your usage over the past three months"></meta>
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<div class="centerAlign">
<div class="vmbuContainer">
<div class="vmbuBanner" id="banner">
<h1>View Your Usage - Check what you've used this month</h1>
</div>
<div class="vmbuTopBoxContainer">
<div class="vmbuTopBox">
<div class="vmbuProductDetails">
<h3>Your Broadband Product</h3>
<p>Plusnet Unlimited Fibre  - <a href="/upgrade_process.html">Change</a></p>
<h3>Your current billing period</h3>
<p>Jul 04 2013 - Aug 03 2013 <span class="qBoxTooltip"><span class="arrow"></span> <span class="content"><strong>Your current billing period</strong>To keep things simple, we measure your usage between these dates.  On Aug 04 2013 we'll reset your usage and your next billing period will begin.</span> </span></p>
</div>
<div class="vmbuMonthTotal">
<h3>This month you've used</h3>
<p class="usageAllowance">140.84GB</p>
<p class="bottomLine">(<strong>105.12GB</strong> during peak hours <br /><strong>35.72GB</strong> during off-peak hours</strong>)</p>
</div>
<div class="clear"></div>


</div>
</div>
<div class="clear"></div>
<div class="vmbuLegendContainer">
<div class="vmbuLegend">
<h3>Please note:</h3>
<ul>
<li>Your usage includes <strong>downloads</strong> and <strong>uploads</strong></li>
<li>Usage from the last 2 hours is not shown on this page</li>
</ul>
<h3>Key:</h3>
<ul>
<li>1000KB = 1MB</li>
<li>1000MB = 1GB</li>
</ul>
<h3>Useful links:</h3>
<ul>
<li><a href="/support/broadband/usage/vmbu.shtml">View My Broadband Usage FAQ</a></li>
<li><a href="/support/broadband/speed_guide/speed_tips.shtml">Get the best broadband speed</a></li>
<li><a href="/support/customer_service/billing/billing_guide.shtml">Billing Guide</a></li>
<li><a href="/support/broadband/wireless_broadband/secure_home_network.shtml">Wifi Security Tips</a></li>
<li><a href="/addons/protect/">Keep your family and computers safe online</a></li>
</ul>
</div>
</div>
<div class="vmbuSummaryContainer">
<div class="vmbuSummaryHeader">
<h2><strong>Usage in detail</strong></h2>
<div class="clear"></div>
</div>
<div class="vmbuSummary">
<h3>Usage this month: (Jul 04 2013 - Aug 03 2013)</h3>
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<!-- -->
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<td width="20"><img src="/images/viewmy_broadband_usage/gray_marker.gif" width="1" height="6" /></td>
<td width="110"><img src="/images/1pixel.gif" alt=" " width="110" height="5" /></td>
<td width="20"><img src="/images/viewmy_broadband_usage/gray_marker.gif" width="1" height="6" /></td>
<td width="110"><img src="/images/1pixel.gif" alt=" " width="110" height="5" /></td>
<td width="20"><img src="/images/viewmy_broadband_usage/gray_marker.gif" width="1" height="6" /></td>
<td width="110"><img src="/images/1pixel.gif" alt=" " width="110" height="5" /></td>
<td width="20"><img src="/images/viewmy_broadband_usage/gray_marker.gif" width="1" height="6" /></td>
<td width="110"><img src="/images/1pixel.gif" alt=" " width="110" height="5" /></td>
<td width="1" align="right"><img src="/images/viewmy_broadband_usage/gray_marker.gif" width="1" height="6" /></td>
</tr>
</table>
<table width="590" border="0" align="center" cellpadding="0" cellspacing="0">
<tr>
<td width="20" style="text-align: center;">0</td>
<td>&nbsp;</td>
<td width="20"></td>
<td>&nbsp;</td>
<td width="20">72GB</td>
<td>&nbsp;</td>
<td width="20"></td>
<td>&nbsp;</td>
<td width="20">144GB</td>
</tr>
</table>
<p>The scale of this graph will expand as your usage approaches 144GB</p>
<!-- END summary bar -->
<!-- BEGIN summary data -->
<div class="vmbuGraphLegendContainer">
<div class="vmbuGraphLegendLeft">
<div class="vmbuGraphLegendUsage"> </div>
<p><strong>Peak time usage (8am - Midnight)</strong><span class="qBoxTooltip"> <span class="arrow"></span> <span class="content"><strong>So far you've used 105.12GB during peak times.</strong></span></span></p>
</div>
<div class="vmbuGraphLegendRight">
<div class="vmbuGraphLegendOffPeakUsage"> </div>
<p><strong>Off-Peak usage (Midnight - 8am)</strong><span class="qBoxTooltip"> <span class="arrow"></span> <span class="content"><strong>So far you've used 35.72GB during off-peak times.</strong></span></span></p>
</div>
<div class="clear"></div>
</div>
<!-- END summary data -->
<!-- BEGIN customer infomation -->
<!-- END customer infomation -->
<!-- BEGIN daily usage -->
<h3>This week in detail</h3>
<table class="vmbuDaily">
<tr>
<th width="65"></th>
<th  width="65" >Mon 29</th>
<th  width="65" >Tue 30</th>
<th  width="65" >Wed 31</th>
<th  width="65" >Thu 01</th>
<th  width="65" class="today">Fri 02</th>
<th  width="65" >Sat 03</th>
<th  width="65" class="notCurrentPeriod">&nbsp;</th>
<th width="65">Total</th>
</tr>
<tr>
<td><strong>Peak</strong></td>
<td > 1.52GB
</td>
<td > 2.86GB
</td>
<td > 2.92GB
</td>
<td > 4.93GB
</td>
<td class="today"> 7.26MB
</td>
<td > -
</td>
<td class="notCurrentPeriod">&nbsp;</td>
<td>12.23GB</td>
</tr>
<tr>
<td><strong>Off-peak</strong></td>
<td > 800.33MB
</td>
<td > 897.02MB
</td>
<td > 534.66MB
</td>
<td > 1.04GB
</td>
<td class="today"> 2.31GB
</td>
<td > -
</td>
<td class="notCurrentPeriod">&nbsp;</td>
<td>5.59GB</td>
</tr>
<tr>
<td><b>Total</b></td>
<td > 2.32GB
</td>
<td > 3.76GB
</td>
<td > 3.45GB
</td>
<td > 5.98GB
</td>
<td class="today"> 2.32GB
</td>
<td > -
</td>
<td class="notCurrentPeriod">&nbsp;</td>
<td>17.82GB</td>
</tr>
</table>
<!-- END daily usage -->
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<!-- END weekly usage data total -->
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<ul class="supportMenu">
<li><a href="index.php?&strAction=PERIOD">Usage this month</a><span class="qBoxTooltip"> <span class="arrow"></span> <span class="content"><strong>Usage this month</strong> See exactly how much you've used on each day of your current billing period.</strong></span> </span></li>
<li><a href="index.php?&strAction=PERIOD#history_three_month">Usage history</a><span class="qBoxTooltip"> <span class="arrow"></span> <span class="content"><strong>Usage history</strong> See a summary of your total usage for the last 3 months.</strong></span> </span></li>
<li class="last">
<form method="POST" style="display: inline;">
<input type="hidden" name="strAction" value="BREAKDOWN" />
<button type="submit" name="strSubmit" id="intAct"><span>Usage breakdown</span></button>
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<span class="qBoxTooltip"> <span class="arrow"></span> <span class="content"><strong>Usage breakdown</strong> See a per-activity breakdown of your usage during your current billing period.</span> </span> </li>
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Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Is usage breakdown data still available?

Hi all,
It's a known issue that we have logged under problem ID 76116 we'll do our best to get that fixed ASAP.
Sorry for the inconvenience guys.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
alan659882
Grafter
Posts: 69
Thanks: 4
Registered: 04-02-2011

Re: Is usage breakdown data still available?

OK, Thanks.