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Is this happening to everybody ?

Justinian
Grafter
Posts: 59
Thanks: 8
Registered: 02-07-2013

Is this happening to everybody ?

Hello Plusnet,
Basically every number of months the line is getting a reset and a blanket policy is getting applied.
This is happening without:
- loss of signal quality, SNR down is 29, up is 13.5 and stable
- the uptime is not affected before the change, no reconects
- the change is sudden from 3 to 9 db SNRM
- the change is happening mostly durring the night
- no packet loss
- it is a short, under one mile, stable, quality line
- the modem is broadcom based
- most important, not a single CRC error recorded
The loss of bandwith related to this change is about 25%.
The only parameter which stays the same is FastPath.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Is this happening to everybody ?

I cannot see any clear reason why this should happen. We'd need to investigate further for you, and I'd therefore suggest raising it to our faults team (faults.plus.net).
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team