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Is this for real?

cbcadmin
Grafter
Posts: 187
Thanks: 1
Registered: 14-02-2012

Is this for real?

Can't find a phone number that will take calls before 7.30am, no chat option and ticket response says "Current average response time:17 hours 18 minutes 34 seconds".

Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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2 REPLIES
Community Veteran
Posts: 5,110
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: Is this for real?

Yes, and tickets are only for a limited range of topics or something like that. Refer to Bring back tickets/questions (and Help Assistant removed) and Telephone support hours changing at Plusnet.
Gel
Seasoned Pro
Posts: 1,538
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Is this for real?