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Is this delay in removing the 0808 facility normal.

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Is this delay in removing the 0808 facility normal.

Received this email this morning
Quote
The fault you raised using the Broadband Fault Checker has been closed on 02/11/07. As your fault is fixed, the 0808 free dial number for your account has been removed.
Note the date the fault was closed
6 REPLIES
Not applicable

Re: Is this delay in removing the 0808 facility normal.

Seems reasonable to me, its well within 6 months. Wink
Sounds like somebody has been doing some housekeeping, in the past its been taken away from me almost straight away when the fault has been closed.
Community Veteran
Posts: 1,887
Thanks: 4
Registered: 05-04-2007

Re: Is this delay in removing the 0808 facility normal.

Seems like it indeed, as I had a similar email yesterday too.
I'm just curious to know why it's taken this long for the component refreshes/email notification to take so long!!!
Community Gaffer
Community Gaffer
Posts: 13,336
Thanks: 1,120
Fixes: 90
Registered: 04-04-2007

Re: Is this delay in removing the 0808 facility normal.

Hmmm, not sure why you've received that but Mand's had one too. I'm going to take a look into it now and raise a problem if needs be.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Rikaitch
Grafter
Posts: 212
Registered: 08-06-2007

Re: Is this delay in removing the 0808 facility normal.

Also had a referral contact me today with an email from PN about losing her 0808 friaco account back in September. 3 hours later, her account died altogether.  Undecided
Not applicable

Re: Is this delay in removing the 0808 facility normal.

Any hint of an update on what happened here Bob?
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Is this delay in removing the 0808 facility normal.

Looking into this, I think I've figured this out. When the fault checker is instigated the 0808 number is added to the account as backup access. We then follow the fault through and raise to BT where necessary, once we receive notification that the fault is resolved from BT the 0808 number is removed. However in the instances I've seen of this so far the faults weren't actually raised to BT and were just closed as normal tickets. Therefore I worked out the dates from when the fault was raised up until when the 0808 number was removed, they were all around 180 days (give or take 7 days).
I'll see if I can confirm this and get back to you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff