Grateful for any help on this one... During the day my download speeds are in the 3-5mb range (I'm on the "up to 8mb" package) which suits me fine, however in the evening I am dropping to around 512k, sometimes as low as 87k. This is pretty regular, and I am guessing not due to a fault or hardware issue as the daytime speeds are just fine. Is this contention (I can see a number of wireless netwoeks in my area), and if this is the case would swapping to one of PN's business products help?
Hi James, First off, I'm afraid that you can't change to a Business Product unless you are a Business. this is covered in our Acceptable Usage Policy. Secondly, I've had a look at your line and I cannot see any reason why you should be seeing slowdowns like you're experiencing. Exchange contention is a possible impact, but that's pretty extreme! Have you tried running a BT Speedtest when you're seeing these slow speeds and let us know what kind of results you get? I've had a look at your profiling at both our and BTs end and all appears absolutely fine.