Is there anybody there?
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Is there anybody there?
10-09-2011 9:18 PM
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Yesterday, Friday (or it may have been the day before the day before?) my phone stops working. Also my PN email and Broadband keeps connecting/disconnecting constantly.
Raised a ticket yesterday at 1900 hrs (now with 2 reminders!) but not a whisper from PN, even to acknowledge they have received it.
HELP!
Re: Is there anybody there?
10-09-2011 9:48 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Is there anybody there?
10-09-2011 11:29 PM
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Otherwise Digital Care staff will be on the forums on Monday.
Re: Is there anybody there?
11-09-2011 10:24 AM
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With this being weekend, the line due to move on Tuesday and this not likely to be an "ordinary" dead line, I am reluctant to ring, as I have no other direct access to either a land or mobile phone.
Shall await to see what happens today or tomorrow morning.
Re: Is there anybody there?
11-09-2011 10:29 AM
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Re: Is there anybody there?
12-09-2011 12:26 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Is there anybody there?
13-09-2011 9:57 AM
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Thank you for response to ticket, the notification you are now my phone line supplier and the notification that you will be taking the line rental money from my bank account.
BUT MY PHONE LINE IS STILL AS DEAD AS THE MONTY PYTHON PARROT!!!
The fault reference from BT, my previous line supplier, is VOL011-55043349007
And i was still having trouble yesterday, the 12th, with the broadband connection dropping at irregular intervals on 4 different computers (so it is not the software on the computer at fault for this problem).
Re: Is there anybody there?
13-09-2011 10:46 AM
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I've just tested the line and found a fault there so have raised it for you - as soon as we get any updates we'll let you know, there should be one later on today.
Re: Is there anybody there?
13-09-2011 4:56 PM
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Point of interest for any readers is that Broadband works on a single wire according to engineer, but not reliably so, as I experienced for last several days whilst believing it was all the fault of a change of line supplier.
Here's hoping for a trouble-free future - cheers.
Re: Is there anybody there?
14-09-2011 5:25 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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