Is the Plusnet link to my local BT exchange overloaded?
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Is the Plusnet link to my local BT exchange overloaded?
03-11-2014 10:21 PM
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Re: Is the Plusnet link to my local BT exchange overloaded?
03-11-2014 10:25 PM
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The usage is shown here http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml#totalTraffic
Re: Is the Plusnet link to my local BT exchange overloaded?
03-11-2014 11:42 PM
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Can Plusnet tell what this load is and whether the link is perhaps overloaded?
Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 6:54 AM
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http://community.plus.net/exchange-information/
Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 10:12 AM
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Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 10:47 AM
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Quote from: machare Thank you, that link appears to show some sort of agregate usage. It does not tell me the load on the backhaul from the exchange I am connected to.
Can Plusnet tell what this load is and whether the link is perhaps overloaded?
Accurate information from BTw or OR is very hard for ISPs to obtain. We've seen cases where they swear blind there is no problem until faced with incontrovertible evidence from several users from multiple ISPs complaining of the same issue.
If Plusnet have multiple users on the same exchange all with open speed faults reporting slow speeds at peak times and normal speeds at others it can get the ball rolling. The starting point is to run BT speed tests ONLY at peak times to demonstrate the slow speed. Unfortunately it seems that if you run a BT speed test at 4am and it gives a normal speed they will say it proves there isn't a problem!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 11:39 AM
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I've done some checks and the information that I have shows that your exchange isn't near capacity (I don't have percentages I'm afraid).
As you've been asked, if we have a bit more information about the fault, and wired speed tests, we'll be able to advise further.
Tony
Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 1:33 PM
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This speed test results demonstrates the contention:
http://www.thinkbroadband.com/speedtest/button/141502217690306627038.png
This is another test where the connection is working fine:
http://www.thinkbroadband.com/speedtest/button/141504882904094262583.png
What I notice as a user, is that sometimes my web browsing is very slow.
In general I do very little streaming of video or music because my internet connection is very slow as I have a long (6.1Km) telephone line.
Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 2:46 PM
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Are you using any P2P (e.g. torrent) software?
(Note to other readers of this topic: I don't like the look of the upload result)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 7:53 PM
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Re: Is the Plusnet link to my local BT exchange overloaded?
04-11-2014 10:45 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is the Plusnet link to my local BT exchange overloaded?
05-11-2014 12:11 AM
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Re: Is the Plusnet link to my local BT exchange overloaded?
06-11-2014 12:56 AM
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8.00pm: http://www.thinkbroadband.com/speedtest/button/141521756398555263954.png
More like 1.00am: http://www.thinkbroadband.com/speedtest/button/141523488402302819674.png
Re: Is the Plusnet link to my local BT exchange overloaded?
06-11-2014 8:16 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is the Plusnet link to my local BT exchange overloaded?
06-11-2014 2:05 PM
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I've done some checks on the network and your exchange and I don't believe this to be a contention issues (though I can see why you might think it is).
If you could provide the information that Jelv has asked for, it would allow us to advise further.
Tony
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