Is the PN router already configured? problem?
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Is the PN router already configured? problem?
31-08-2010 9:23 PM
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BUT, she is still on AOL for the internet - I have sorted over the phonewith her the email so she is now getting PN emails but the web is via AOL! She rang PN last week who gave her the same instructions as she already had. Has sent a ticket to CS who have told her to cancel with AOL which she already has done so so that is not very helpful.
I was under impression that routers were now sent out already configured [like my Sky one was/is] and so therefore when you installed it you were connected to PN? So as she is not does that mean the router is faulty? Only it is not allowing her to install it manually.
I have told her to ring PN again and hopefully get someone who can sort this out for her. I am now wishing that I had not suggested PN to her!
But can anyone help with this? She uses Windows XP/Internet Explorer, and ethernet cable to connect router.
Re: Is the PN router already configured? problem?
31-08-2010 9:37 PM
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You can have an AOL account and log onto it with any Internet connection. If she can still access her old AOL account that just means AOL have not discontinued it.
Re: Is the PN router already configured? problem?
31-08-2010 9:44 PM
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Re: Is the PN router already configured? problem?
31-08-2010 10:04 PM
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http://www.speedtest.net/ and it will tell her what ISP she is using. (and speed ;))
Re: Is the PN router already configured? problem?
31-08-2010 11:17 PM
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Tell her there is a program on her computer called Internet Explorer that she can use to access the internet without having to enter any sort of password and without being inundated with pop-up advertisements. If she's been using AOL for a long time she has probably been conditioned to use the AOL browser, it will still be the default browser, the full gamut of AOL software will still be running and she'll probably still be able to log on to AOL with her old account credentials. But none of this means AOL is her ISP.
Re: Is the PN router already configured? problem?
01-09-2010 9:54 AM
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Forgive me if this is totally off the mark, but I have seen customers with the same confusion many times and it is merely that the wording at the top of the browser says something like:
'Internet explorer - provided by AOL' or simply that the home page is still set to the old ISP
Neither of these mean that the subscriber is with the previous ISP, they are just local settings.
Jojo
Re: Is the PN router already configured? problem?
01-09-2010 10:00 AM
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Re: Is the PN router already configured? problem?
01-09-2010 10:05 AM
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Re: Is the PN router already configured? problem?
01-09-2010 10:08 AM
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If they can pop on here that'd be good because I"d be able to check the connection logs.
Jojo
Re: Is the PN router already configured? problem?
01-09-2010 1:43 PM
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Your friend is definitely connected to us.
Jojo
Re: Is the PN router already configured? problem?
01-09-2010 3:28 PM
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Re: Is the PN router already configured? problem?
01-09-2010 3:39 PM
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Jojo
Re: Is the PN router already configured? problem?
01-09-2010 3:49 PM
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