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Is the PN network standing up to the Unlimited onslaught?

Community Veteran
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Registered: 10-04-2007

Is the PN network standing up to the Unlimited onslaught?

Yesterday's ping graph:

Looking at the ping graphs page the increased latency last night is common to a lot of the graphs. Also noticeable is that the jump at midnight is missing - presumably because people who kicked off mass downloads at midnight have moved to Unlimited and are now doing it during the day.
Here's one of mine from a Monday at the beginning of November:

Although during the day looks a lot better, there was no evening rise (I've looked at a number of November days and they are all the same).
Was there something particular last night or is this the sign of things to come? I'm still on Extra so I'd have hoped that PN were allocating the bandwidth to ensure that legacy accounts were not affected by Unlimited.
One thing I have noticed on the thinkbroadband forums that there are numbers of high usage users moving to Plusnet (often for fibre). If that is not being balanced by the 'Unlimited' attracting significant numbers of average usage users who although they don't actually need very high usage are adverse to signing up to a package with any restrictions Plusnet are going to be in trouble and we could still see a reversal like the last time they tried to launch Unlimited. As far as I'm concerned the jury is still out.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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33 REPLIES
Community Veteran
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Re: Is the PN network standing up to the Unlimited onslaught?

But your November graph looks awful - it shows huge latency spikes at all times except 3am to 9am? There was "no evening rise" because it was dreadful all day?
Community Gaffer
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Re: Is the PN network standing up to the Unlimited onslaught?

How was actual performance last night?  Any slow downs noticeable?  I did notice a general rise across all the graphs last night. 
Kelly Dorset
Broadband Service Manager
Community Gaffer
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Re: Is the PN network standing up to the Unlimited onslaught?

Reason for the rise was because Apple released a new patch, plus we are due some new bandwidth going in on Monday, so it was busier than normal.
 
Feedback on real performance please, ignoring what the graphing seems to suggest?
Kelly Dorset
Broadband Service Manager
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Re: Is the PN network standing up to the Unlimited onslaught?

Hi Kelly, a fortunate thread, it saves my phoninf CS. My speed has suddenly dropped this morning for 42-45 to the low 30s. Should I try anything?
Community Gaffer
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Re: Is the PN network standing up to the Unlimited onslaught?

Should be nothing to do with what we are discussing on this thread.  Loads of capacity atm.
Kelly Dorset
Broadband Service Manager
pg53
Newbie
Posts: 8
Registered: 24-12-2010

Re: Is the PN network standing up to the Unlimited onslaught?

Hi,
My speed has also deteriated sharply since yesterday morning.  Its seems worse in the morning with a slight increase in speed in the afternoon/evening.  This morning it was timing out just to get to google or plusnet.  
Plusnet Alumni (retired) chrispurvey
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Re: Is the PN network standing up to the Unlimited onslaught?

@pg53
I've had a look at your connection and it looks OK. Can you do a traceroute to plus.net when it's timing out?
It may be worth creating a <a href="http://community.plus.net/forum/index.php/topic,106312.0.html">ping graph</a> to see if anything is going on with your connection.
gary42
Grafter
Posts: 94
Registered: 09-07-2012

Re: Is the PN network standing up to the Unlimited onslaught?

I've noticed that kind of peak on and off on both my lines (John Lewis product) since before the new unlimited packages were announced (Came on board in October)
It's never affected throughput though and the rise in max latency has never been enough to interfere with any of the protocols we use.
Community Veteran
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Re: Is the PN network standing up to the Unlimited onslaught?

Maybe slightly relevant - http://www.ispreview.co.uk/index.php/2013/01/4am-is-best-for-getting-the-uk-fastest-broadband-isp-sp...
I've not noticed any issues web browsing/watching Sky Go yest/updating Apple products - my graph doesn't look great though.
Community Gaffer
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Re: Is the PN network standing up to the Unlimited onslaught?

Quote from: Kelly
 
Feedback on real performance please, ignoring what the graphing seems to suggest?

Just to enforce what Kelly has said here, last night he messaged me and asked what I was doing with my connection as my ping graph was a little crazy. This confused me as I wasn't doing anything at all (or at least thought I wasn't). After a little bit of digging I found that my home server had rebooted itself around Midday and somehow kicked off an old batch script on there to download several 100 GBs of data that I was using for testing the new products before launch. While this was downloading I was streaming from iPlayer (Africa) on my laptop and gaming online on F1 2012 on my main PC (yes at the same time, that's why I get distracted when racing and crash out!), I hadn't noticed any buffering, lag or poor performance during this time.
The download total was 179GB during the 7 hour (roughly) period, and it caused no impact on my other Internet activities.
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 Chris Parr
 Plusnet Staff
houlton23
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Registered: 22-05-2011

Re: Is the PN network standing up to the Unlimited onslaught?

Well it's pretty bad tonight :/
Moderator
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Re: Is the PN network standing up to the Unlimited onslaught?

fine here:

64 bytes from 212.58.241.131: icmp_seq=1 ttl=246 time=18.000 ms
64 bytes from 212.58.241.131: icmp_seq=2 ttl=246 time=19.887 ms
64 bytes from 212.58.241.131: icmp_seq=3 ttl=246 time=19.812 ms
64 bytes from 212.58.241.131: icmp_seq=4 ttl=246 time=18.782 ms
64 bytes from 212.58.241.131: icmp_seq=5 ttl=246 time=21.137 ms
64 bytes from 212.58.241.131: icmp_seq=6 ttl=246 time=18.484 ms
64 bytes from 212.58.241.131: icmp_seq=7 ttl=246 time=35.751 ms
64 bytes from 212.58.241.131: icmp_seq=8 ttl=246 time=16.514 ms
64 bytes from 212.58.241.131: icmp_seq=9 ttl=246 time=39.586 ms
64 bytes from 212.58.241.131: icmp_seq=10 ttl=246 time=16.804 ms
64 bytes from 212.58.241.131: icmp_seq=11 ttl=246 time=17.622 ms
64 bytes from 212.58.241.131: icmp_seq=12 ttl=246 time=17.978 ms
64 bytes from 212.58.241.131: icmp_seq=13 ttl=246 time=19.516 ms
64 bytes from 212.58.241.131: icmp_seq=14 ttl=246 time=19.566 ms
64 bytes from 212.58.241.131: icmp_seq=15 ttl=246 time=18.447 ms
64 bytes from 212.58.241.131: icmp_seq=16 ttl=246 time=15.977 ms
64 bytes from 212.58.241.131: icmp_seq=17 ttl=246 time=15.714 ms

sky go streaming fine and no complaints from others in the house.

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houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Is the PN network standing up to the Unlimited onslaught?

Okay, so this looks like it could be a return of this but this time affecting non PCL gateways. I'm on ptn-ag02 and suffering and Chris is on ptw-ag02, also affected by the looks of his TBB graph.
Alex Smiley
Moderator
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Re: Is the PN network standing up to the Unlimited onslaught?

i'm on ptn-ag04

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