Is that a joke??

[#1]

Quote from: Oldjim

Sorry for jumping in - but why should a dodgy router have any effect on the sync speed which is controlled by the BT modem If this is the case why would a line reset have any effect

hmm seems true why would the plus net router dropping out change my line speed
speed is 4mb with 90 ping now

[#2]

I put back the plusnet router now i am getting 31MB from 33MB line cap

[#3]

Can you post my  recent connectivity graph please i want to see if it is the plusnet route

[#4]

Plugged in a new router lets hope this one keeps the speed and signal. 

[#5]

As requested;
<img src="http://community.plus.net/visualradius/generated/image13776052398845.png"/>
Let us know how the engineer visit goes today.

[#6]

Can you post my  recent connectivity graph please.
line speed has gone down again i don't understand this.

[#7]

You're unlikely to get a response until Monday and bumping with the word 'Bump' attracts the attention of the Mods

[#8]

Last 7 days as requested:
<img src="http://community.plus.net/visualradius/generated/image13781260907113.png"/>

If the line speed drops, it's either down to errors on the line or disconnections though I can see you've a fault raised - hope we manage to get it sorted for you soon.

[#9]

Can you post a new graph thank you.

[#10]

You've had quite a few disconnections recently, have they been initiated by you?
<img src="http://community.plus.net/visualradius/generated/image13787142742884.png"/>
What speeds are now seeing?

[#11]

I can't take this anymore the past 2-3 days after my last engineer visit the internet is so bad it keeps dropping every 10-30 min HELP ME!!!

[#12]

Quote from: spinnerwestside

but anyway  was on the phone and the guy says i wont rise a speed fault unless your getting 75% less then your est so mine was 69mb - 75%= 17.25mb so if i am getting anything over that speed my line is 100% fine if i get under 17mb they will rise a fault? if i wanted 17mb i would have stayed with adsl at 5 pounds a month(old orange customer) why would i pay 35 pounds a month he also said i am not paying for speed  i am paying for unlimited usage that is the most

Always ask where is that mentioned in the T&C. Could Chris answer this for us?
I guess this is why Plusnet is cheaper than Virgin. Virgin offers a 28 day test period in which you can close the contract.
... if you are always getting line speeds lower than the estimated range that we quoted, you can contact us any time within the first 90 days after you ordered the service and we will try to improve the speed. If, despite any improvements we try to make, the line speed you get is significantly lower than the estimated range we quoted you when you placed your order for the service (go to http://www.plus.net/suppo...eed-check-estimates.shtml Speed Check Estimates for more details) you will be entitled to cancel your broadband contract without paying a charge for ending it early subject to you following our instructions to resolve the problem.

[#13]

It's possible I've missed it, but I can't see any comment as to whether the the connection to the router is wired or wireless, nor can I see a response to:

Quote from: _Adam_Walker_

Have you been able to connect directly to the modem as we suggested when you called yesterday evening?

[#14]

It is wired i had a engineer come out and change the fiber at the cab now the internet drops nearly every 5-10 mins It is so unstable

[#15]

I think they mean wired to modem, ie. removing router from equation.