Is that a joke??
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- Re: Is that a joke??
Is that a joke??
15-08-2013 8:11 PM
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since i had 2 engineers come to my house and try to fix a fault and still same thing slow speed
but anyway was on the phone and the guy says i wont rise a speed fault unless your getting 75% less then your est
so mine was 69mb - 75%= 17.25mb so if i am getting anything over that speed my line is 100% fine if i get under 17mb they will rise a fault?
if i wanted 17mb i would have stayed with adsl at 5 pounds a month(old orange customer) why would i pay 35 pounds a month
he also said i am not paying for speed i am paying for unlimited usage that is the most bullshit i heard.
i am gonna see if my speed drops again to 30 mb or so but still paying for 78mb and getting 58mb is really bad.
i thought plusnet is really good since they sent out 2 guys to fix the speed issue and i told so many people that plusenet is really good and helpful just made me eat my words now.
Re: Is that a joke??
15-08-2013 8:23 PM
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I've found if you raise your issues via these forums you tend to get good ones - I've had BTOR Engineers booked for a drop from 80 to 60mbps.
Re: Is that a joke??
15-08-2013 8:53 PM
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Quote A lesser known fact is that of the 25% rule, which usually applies to services that initially sync up at 15Mbps Downstream or above. According to BTWholesale, “if the line rate drops by more than 25% over a 14 day continuous period then a fault can be reported“. In practice it helps to have a vigilant ISP on your side for this one as they’re best placed to provide BT with the necessary data.
Taken from - ISPreview - How to Identify Slow Speed as a Fault on FTTC Superfast Broadband Lines, on the second page.
Good luck
Re: Is that a joke??
15-08-2013 10:09 PM
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so if they can't see a issue i don't think i will find one
they did wire test everything came out A* my cab is on the main street road right next to my house
but when i called plusnet they said there is loads of errors on line from my cab to my house
i told the engineer that and he said it seems fine
Re: Is that a joke??
16-08-2013 5:51 PM
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Re: Is that a joke??
16-08-2013 5:58 PM
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With that YOU might be able to see a pattern to any breaks in sync, and from that deduce what locally is causing the problem if it occurs at particular times of day, etc.
Re: Is that a joke??
17-08-2013 10:55 AM
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can any staff member post a line connection graph please
Re: Is that a joke??
19-08-2013 11:54 AM
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<img src="http://community.plus.net/visualradius/generated/image13769096364203.png"/>
Have you been able to connect directly to the modem as we suggested when you called yesterday evening?
Adam
Re: Is that a joke??
19-08-2013 11:58 AM
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Re: Is that a joke??
22-08-2013 9:24 AM
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I will be calling them later to ask if there was any drop out with the new router
Re: Is that a joke??
22-08-2013 1:35 PM
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<img src="http://community.plus.net/visualradius/generated/image13771740119072.png"/>
Were the drops initiated by you?
Re: Is that a joke??
22-08-2013 3:01 PM
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Re: Is that a joke??
23-08-2013 9:06 AM
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Re: Is that a joke??
23-08-2013 9:24 AM
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If this is the case why would a line reset have any effect
Re: Is that a joke??
23-08-2013 10:11 AM
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