Showing results for 
Search instead for 
Did you mean: 

Is my order still on track?

Posts: 1
Registered: ‎22-02-2013

Is my order still on track?

I am trying to get through to the team via telephone but it is very busy (15mins and counting!)
Could you confirm that my order is still due to go live today? I received a confirmation email last week after chasing this up with one of your colleagues Kathryn.
I then received a text yesterday saying it was due to go live on 1st March and contacted you. I was told by Karen that she was not sure why I had received this text and that she could see it had been sent, but all was still well for today.
However, I am still not switched from BT and when I check in  Connection Settings it lists my connection as 1st March.
Could you confirm I will still go live today? I have spent a lot of time on the phone this month chasing this up and I am starting to get a bit tired of it!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Is my order still on track?

Hi evertonia,
Welcome to our community forums L)
It looks everything went ahead on schedule for you on Friday, sorry for the wait on the phone, you can check our call times <a href="">here</a>.
If there's anything else please let me know.