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Is my ip profile right, 47.43mbps on a 73mbps package?

Peeej
Dabbler
Posts: 14
Registered: 06-03-2013

Is my ip profile right, 47.43mbps on a 73mbps package?

Hi, When I started out with Plusnet I got line speeds in excess of 70mbps but over the last few months I have been struggling to get above 50mbps. A friend of mine who lives on the same road, further away from the cabinet is still getting 70+.
He lead me to the BTWholesale line checker and after switching everything off I ran the tests and found
Download speedachieved during the test was - 46.31 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
Is this correct, doesn't this limit me to 47.43mbps, shouldn't it be closer to 70?
I have also raised a ticket ref: 83099067 but have been told that I may get a faster response posting here.
ta
Paul...

20 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Hi Paul,
I've taken a look over your line and your profile set by the DLM (Dynamic Line Management) is set to 25M-49M Downstream, Interleaving Low. As you're currently syncing at 49Mb/s we'd need to get the profile changed.
We need to get an engineer to manually reset this. We've got your support ticket raised so I'll pass this to the relevant team for them to pick up.

Peeej
Dabbler
Posts: 14
Registered: 06-03-2013

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

that's great thanks, is there anyway of telling how long it has been like this?
It feels like a long time that I have been paying for 70 and getting 50
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

As far as I can see it's been like that for some months, this is something that we have little control over and it's really there to help improve and stabilise a connection.
I'd imagine your line will have suffered from either a bout of disconnections or has errored at some point which led to the profile change.  See the DLM guide for more info.
Peeej
Dabbler
Posts: 14
Registered: 06-03-2013

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Prolly caused by a bit of electrical work going on at my house months back but the link says
BT send us reports of profile changes several times a day, so speeds should return to normal once we've updated our system with the new profile (usually within 24 hours).
That seems to suggest that the profile should have been put back but never was. I feel a msg to Customer Services coming on :-)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

The reports we get are for your Plusnet speed profile, you can see yours here.
The reports we have received for your line have been below 49Mb/s as that was what your line was syncing at. It shouldn't be an issue for us to get this sorted.
pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

out of interest after reading this, the line speed profile goes down automatically  if you have line/connection issues, but don't go up unless you request a manual profile change?
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

@pantsman28 The profile should increase again after again which can take a few days to happen. SNR resets can otherwise be done (assuming the connection is stable) however for an FTTC connection this needs an engineer to attend the cab.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Peeej
Dabbler
Posts: 14
Registered: 06-03-2013

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Does that mean I need to have an engineer out to sort out this problem?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Yes, although we can notify the engineer to do the DLM reset that wouldn't require a visit to your premises unless required.
Peeej
Dabbler
Posts: 14
Registered: 06-03-2013

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Thanks for the info Chris. Any idea how long it takes to answer a ticket, I've still got no response from mine.
Peeej
Dabbler
Posts: 14
Registered: 06-03-2013

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Still no response from my ticket  Sad
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Faults Tickets are answered within 48-72 hours.
In this instance, I'll pick this up now and get the DLM Reset arranged.
Chris Pettitt
Cloud Environments Engineer
Peeej
Dabbler
Posts: 14
Registered: 06-03-2013

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

Excellent - thanks Chris
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Is my ip profile right, 47.43mbps on a 73mbps package?

We've booked an engineer for tomorrow, they will go to the exchange and reset your line, there should be no need for the engineer to attend your premises.
We've updated your ticket to reflect this.