Is my ip profile right, 47.43mbps on a 73mbps package?
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Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 12:17 PM
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He lead me to the BTWholesale line checker and after switching everything off I ran the tests and found
Download speedachieved during the test was - 46.31 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps
Is this correct, doesn't this limit me to 47.43mbps, shouldn't it be closer to 70?
I have also raised a ticket ref: 83099067 but have been told that I may get a faster response posting here.
ta
Paul...
Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 12:29 PM
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I've taken a look over your line and your profile set by the DLM (Dynamic Line Management) is set to 25M-49M Downstream, Interleaving Low. As you're currently syncing at 49Mb/s we'd need to get the profile changed.
We need to get an engineer to manually reset this. We've got your support ticket raised so I'll pass this to the relevant team for them to pick up.
Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 12:32 PM
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It feels like a long time that I have been paying for 70 and getting 50
Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 12:58 PM
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I'd imagine your line will have suffered from either a bout of disconnections or has errored at some point which led to the profile change. See the DLM guide for more info.
Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 1:59 PM
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BT send us reports of profile changes several times a day, so speeds should return to normal once we've updated our system with the new profile (usually within 24 hours).
That seems to suggest that the profile should have been put back but never was. I feel a msg to Customer Services coming on 🙂
Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 2:19 PM
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The reports we have received for your line have been below 49Mb/s as that was what your line was syncing at. It shouldn't be an issue for us to get this sorted.
Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 2:24 PM
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Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 2:31 PM
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Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 2:45 PM
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Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 2:47 PM
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Re: Is my ip profile right, 47.43mbps on a 73mbps package?
20-03-2014 4:04 PM
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Re: Is my ip profile right, 47.43mbps on a 73mbps package?
21-03-2014 9:15 AM
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Re: Is my ip profile right, 47.43mbps on a 73mbps package?
21-03-2014 9:57 AM
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In this instance, I'll pick this up now and get the DLM Reset arranged.
Re: Is my ip profile right, 47.43mbps on a 73mbps package?
21-03-2014 10:17 AM
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Re: Is my ip profile right, 47.43mbps on a 73mbps package?
21-03-2014 5:31 PM
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We've updated your ticket to reflect this.
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