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Is my broadband speed slow?

clairesdog
Grafter
Posts: 39
Registered: 30-07-2007

Is my broadband speed slow?

My neighbour is just about to go with Talk Talk and had all the speeds and details written down, they look so much fster than mine, but I know nothing about the technicalities..I can configure my router setting etc and thats about it..I don't understand any of it...I'm hoping someone here can...
the results of my BT speed checker:
Download speedachieved during the test was - 1306 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :2848 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
we had lots of trouble with the broadband when we moved here 10 months ago, and were without broadband for over a month, it turned out Plusnet had me on the wrong dmain... whatever that means... a lovely guy from BT (who was working over the road) cam and checked the line...he turned off all the extension sockets, so we just have the master socket with a Netgear router in...both the PC and hubbys laptop are connected wirelessly.
19 REPLIES
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Is my broadband speed slow?

Have you checked your line stats, if not you can get info from here
Line stats explained > link
You can then copy and paste them in your next post  if you like, for us all to see 
clairesdog
Grafter
Posts: 39
Registered: 30-07-2007

Re: Is my broadband speed slow?

Ohh Goodness! No idea what any of this means...  Grin 

System Up Time 192:59:41
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1014638 1318986 0 271 1853 192:58:21
LAN 10M/100M 96502 0 0 30 0 192:59:41
WLAN 11M/54M 549836 599166 0 1747 302 76:40:44

ADSL Link Downstream Upstream
Connection Speed 2848 kbps 448 kbps
Line Attenuation 42.0 db 24.0 db
Noise Margin 9.6 db 26.0 db

Moderator
Moderator
Posts: 18,217
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: Is my broadband speed slow?

In theory you should be able to get a faster speed than that - your upstream noise margin at 9.6 is high - ideally it should be around 6.
If possible can you describe where your router is plugged into and the telephone wiring, e.g. is it plugged into an extension or where the telephone line comes into the house?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is my broadband speed slow?

It tells me that there is a noise problem on your line. Even with that noise margin you should be getting much higher speeds
From my router
Noise Margin:     10.8  dB
Connection Rate:  3200  Kbps
Line Attenuation: 53.0  dB

Note the higher speed but with a much higher attenuation
Can you plug the router into the test socket and report the stats
clairesdog
Grafter
Posts: 39
Registered: 30-07-2007

Re: Is my broadband speed slow?

My router is sat on the windowsill immediately above the master telephone socket, it has one filter with just the router in one side and cordless telephone base in the other side. No sky or anything.
We also had telephone extensions hardwired in each bedroom, but when the BT openreach guy came, he disconnected them, as they were casuing all sorts of trouble (at the time we had no broadband connection, and the landline was very noisy) this sorted out the landline problems, and thebroadband turned out the be plusnets fault. So we just have the one master socket now, with nothing else attached.
Right, I've connected through the test socket and these are the line stats:
System Up Time 206:00:16
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1053827 1376756 0 262 1824 205:58:55
LAN 10M/100M 105766 0 0 30 0 206:00:15
WLAN 11M/54M 619337 682934 0 1704 284 89:41:18

ADSL Link Downstream Upstream
Connection Speed 1760 kbps 448 kbps
Line Attenuation 42.0 db 24.0 db
Noise Margin 18.1 db 25.0 db


Bt speed checker again (just incase I needed to re do it)
FAQ

Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
1294 Kbps
 
0 Kbps 2500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1294 Kbps
For your connection, the acceptable range of speeds is 600-2500 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 2500 Kbps

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is my broadband speed slow?

Those speeds are terrible.
However I don't understand this
WAN PPPoA 1053827 1376756 0 262 1824 205:58:55
which shows an internet up time of 205 hours
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Is my broadband speed slow?

Quote from: clairesdog
My router is sat on the windowsill immediately above the master telephone socket, it has one filter with just the router in one side and cordless telephone base in the other side. No sky or anything.
We also had telephone extensions hardwired in each bedroom, but when the BT openreach guy came, he disconnected them, as they were casuing all sorts of trouble (at the time we had no broadband connection, and the landline was very noisy) this sorted out the landline problems, and thebroadband turned out the be plusnets fault. So we just have the one master socket now, with nothing else attached.
Right, I've connected through the test socket and these are the line stats:
System Up Time 206:00:16
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1053827 1376756 0 262 1824 205:58:55
LAN 10M/100M 105766 0 0 30 0 206:00:15
WLAN 11M/54M 619337 682934 0 1704 284 89:41:18

ADSL Link Downstream Upstream
Connection Speed 1760 kbps 448 kbps
Line Attenuation 42.0 db 24.0 db
Noise Margin 18.1 db 25.0 db


Bt speed checker again (just incase I needed to re do it)
FAQ

Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
1294 Kbps
 
0 Kbps 2500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1294 Kbps
For your connection, the acceptable range of speeds is 600-2500 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 2500 Kbps


It would be good to see a set of line stats with the PC or Laptop wired (using the ethernet cable) into the router in order to eliminate any issues with your wireless setup.
The downstream noise margin has increased to 18dB for some reason, probably due to line noise and the disconnection and reconnection into the test socket.
A downstream Connection Speed of 1760 kbps would give the line an IP profile of 1500Kbps/1.5Mbps.
As Oldjim has said it's strange that the up times are what they are, after you had disconnected the router in order to plug it into the test socket.

clairesdog
Grafter
Posts: 39
Registered: 30-07-2007

Re: Is my broadband speed slow?

so what does that mean? I literally unplugged from teh phone socket opened the front plate, and plugged into the test socket.
Could I have a faulty router, it's a good few years old.  I used to have my pc via ethernet cable until we moved to this house, but the phone socket is across the room to the pc, so I use a netgear wireless dongle now.
Also don't know if it is any way connected but I keep getting plusnet notifications that I am approaching my monthly usage, which is now at 5GB, after I increased it a few  months ago from 3 as I was getting the same notifications. I've checked my usage and it is all for web browsing, but apart from ebay, facebook and a dog forum, i don't really do that much on it.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is my broadband speed slow?

Off topic - which product are you on and have you thought of one of the new ones
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is my broadband speed slow?

It would definitely be worth trying another router - Plusnet will, I believe, loan you one but you would need to hear from one of the Digital Care (Comms) Team when they are in tomorrow
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Is my broadband speed slow?

Unplugging the router like you say you did might explain the increase in noise margin?  It's always better to disconnect your session (using the Plusnet connection status on your computer) before you physically unplug, otherwise the exchange can see it as a failure and raise the noise margin. This may have caused your downstream connection speed to drop from 2848 kbps to 1760 kbps, but doesn't seem to have affected your IP Profile (yet?).
I'm afraid I can't help explain why your connection speed isn't higher given your line-attenuation, etc.  Hope someone can.
Best wishes
Chris
Hary
Grafter
Posts: 90
Registered: 16-09-2009

Re: Is my broadband speed slow?

Deleted
clairesdog
Grafter
Posts: 39
Registered: 30-07-2007

Re: Is my broadband speed slow?

Ohh I usually just unplug the router wait a few mins and plug it in again...we do that a few times a week atm, cos of rubbish speeds and dodgy connection... I never knew I was not aupposed to!
I think I'm on Broadband my way with 5GB bundled with my home phone anytime. TBH I've been with plusnet for years and have never changed much at all apart from increase my usage to try and stop me getting notifications all the time
I'd raise a ticket but don't know what they're on about most of the time... Took ages to get sorted out when we moved it was horrendous i'd spend an hour each morning on the phone to customer support asking why i still had no connection..The BT openreach guy was not even working at our house, i accosted him, he was fab!  Grin
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Is my broadband speed slow?

I'm not an expert in these things, but I think if you stop doing that your connection speed might eventually go up by itself!
Sincerely HTH
Chris