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Is it possible to get my account activated early?

nsrout
Newbie
Posts: 2
Registered: 11-08-2009

Is it possible to get my account activated early?

Hi,
I received a call from a BT guy at the exchange this morning saying broadband was now set-up on my line, I've set-up the router and the broadband and internet lights are green, yet when I am redirected to the broadband set-up page it won't move past the first bit (just shows the loading logo, then reloads the page every now and again). I am assuming this because my account is not yet activated (due 13th august) I was wondering if Plusnet can activate it a couple of days early?
Thanks for any help
Neil
7 REPLIES
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Is it possible to get my account activated early?

It would seem that your line is Sync'ed but is not Authenticated. If you call the PlusNet Customer Service Helpdesk, they can fix this for you within minutes.
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: Is it possible to get my account activated early?

Yes they will do that if you ring them
but they seem rather busy just now
8 minute waiting time
http://portal.plus.net/supportpages.html?a=212
Community Gaffer
Community Gaffer
Posts: 13,102
Thanks: 895
Fixes: 74
Registered: 04-04-2007

Re: Is it possible to get my account activated early?

I'll take a look at your account now...
Edit: now activated Smiley

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: Is it possible to get my account activated early?

How's that for service -  Cheesy
nsrout
Newbie
Posts: 2
Registered: 11-08-2009

Re: Is it possible to get my account activated early?

Thanks I am now connected. Smiley
edit - And yes it is great service.
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: Is it possible to get my account activated early?

Great and welcome to PN and the forums by the way. Hope you have  good speed - but if not come back here and you will get plenty of help from t6he community
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Is it possible to get my account activated early?

Welcome to the world of PlusNet Nsrout. .... and you didn't even need to make that Phone call!
This is typical of the excellent service provided by the Customer Services team and is the reason why PlusNet have such a loyal customer following.
I hope you enjoy your service.