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Is it possible to change upload speed

JasonAnthony
Newbie
Posts: 3
Thanks: 1
Registered: 18-07-2015

Is it possible to change upload speed

We are in an area where the exchange has been upgraded to fibre.  The opposite side of town has Infinity but our side of town hasn't had the upgrade yet.  We have standard ADSL and our upload speed is about 400kbps.  Is it possible to change to annex M and sacrifice some of our download speed for a 1Mb upload instead. I used to have this option when I lived in England but with a different provider.
This would really help my ability to communicate via video skype where the 400kbps is just a touch too slow and causes all sorts of pauses and hangups.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Is it possible to change upload speed

We can uncap your upload speed for free which could give you up to 1mbps in upload.
I'm just placing the order now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JasonAnthony
Newbie
Posts: 3
Thanks: 1
Registered: 18-07-2015

Re: Is it possible to change upload speed

Excellent... Many thanks.
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Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Is it possible to change upload speed

That's been done and should complete Tuesday.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Gel
Seasoned Pro
Posts: 1,558
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Is it possible to change upload speed

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Is it possible to change upload speed

@Gel
Unfortunately your on 20CN so we wouldn't be able to do it for free.
You'd have to take up a service called Max Premium which is £7.83 a month.
If your still interested you can register for it using the link below.
https://trials.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Gel
Seasoned Pro
Posts: 1,558
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Is it possible to change upload speed

Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Is it possible to change upload speed

@JasonAnthony
Annex M isn't/wasn't the problem.
The default upstream on ADSL2+ with Plusnet was 440k on new provisions. I believe it is now (supposed to be) uncapped, but existing connections I expect stay as they are until uncapping is requested, as you did.
BT Wholesale didn't offer Annex M until relatively recently. I don't know if Plusnet offer it yet. I assume your dowstream sync is well above 16Mbps?