Is it my equipment or a PlusNet failure?

[#1]

Hello,
Had no issue with my internet before bed last night and everything was working as expected. However when I turned my computer on this morning the router couldn't be found and my phone had lost my wifi connection.
The Thomson router had only the power light on (no sign of internet) but the BT box had all the lights on as expected (DSL included).
I restarted them, I tried the ethernet cable in my laptop, but none seem to have  got my internet working.
What happens next? I've reported the issue.

[#2]

What happens when you log into your router and press the 'Connect' button?

[#3]

I have the exact same problem that started this morning. When I phone support, there is a message saying that there are known problems and you are experiencing high call volumes, I gave up holding after 20 minutes!

[#4]

I had this the other day, was using the internet it died. Only the power light on the router, the VDSL modem didn't even show that the ethernet port was active.
Quick power down didn't resolve had to be left off for 5 minutes.

Quote from: Chris

What happens when you log into your router and press the 'Connect' button?

If it's the same thing, which it does sound like, the whole router locked up and the UI wasn't accessible.

[#5]

Quote from: dvorak

I had this the other day, was using the internet it died. Only the power light on the router, the VDSL modem didn't even show that the ethernet port was active. Quick power down didn't resolve had to be left off for 5 minutes.

Looks like 5 minutes turned off did the trick. 

[#6]

The same thing happened to me overnight. I've just received the following from CP which explains the problem.

Quote

Service: Broadband Posted: Fri, Jul 04 2014 at 12:56:45 Subject: Broadband Connectivity (81882) - NEW Earlier this morning we experienced a drop in a number of customer sessions across our broadband network. This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems. Our network engineers are currently investigating. If you are struggling to connect to the Internet then please try powering off your modem or router for 20 minutes before powering it back up and attempting to re-establish a connection to the Internet. We'll provide another update later this afternoon. Apologies for the inconvenience. Kind regards, Chris Purvey Customer Support.

Thanks Chris.

[#7]

Yeah...we're sorry it's late. We wanted to get an understanding of the problem first so we could field questions if need be

[#8]

Why would a ppp drop completely cripple the router though?

[#9]

I don't think there's any relation between the issue we're seeing and the crippling router issue 😕

[#10]

Quote

and the crippling router issue

Strangely enough, after I had rebooted the modem then router, for some strange reason I had lost my 5 Ghz signal on my Asus RT-N56U. I had to do a soft reboot to get it working again. It's never happened before.