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Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

rockhopper67
Newbie
Posts: 6
Registered: 19-08-2009

Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

Hi,
I've been waiitng to go on this trial for a while and was very pleased to be notified
This is to confirm your order is progressing fine. It is due for completion on: 11/8/09
Our Reference:1-4156771049
The estimated speed for the upgrade is 14Mbps.

I was on holiday that week but it appears I had been migrated as I received an email  adivising
Script User Automated Script Pool  9:05am, Tuesday 11th August 2009
We would like to inform you that your Help Assistant Question [ 28897850 ] has now been returned to the BOT - WBMC Migrations pool. A member of our Support Team will investigate your issue as soon as possible

My router, a Netgear DG834PN, advises a DownStream Connection Speed of 17319 kbps. Happy days I thought. However all the speed tests I have done, at http://www.thinkbroadband.com/speedtest/results/id/12507059814467615694.html, and the link from the plusnet member area consistently advise only a 6.5 mbps download. Is there something else either I or Plusnet need to do. I note the ticket is still open though it's unclear if there is any action outstanding.

ADSL Link  Downstream  Upstream
Connection Speed 17319 kbps 448 kbps
Line Attenuation 24.0 db 10.6 db
Noise Margin 6.6 db 25.0 db

Regards
Simon
39 REPLIES
rockhopper67
Newbie
Posts: 6
Registered: 19-08-2009

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps


Just to add some more detail to my own post. Test results from http://www.speedtester.bt.com/ advises
Test1 comprises of Best Effort Test: -provides background information.
    Your DSL connection rate: 17316 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 16950 kbps
    Actual IP throughput achieved during the test was - 5975 kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 11.16:40.5:48.33 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

Go https://portal.plus.net/my.html?action=data_transfer_speed and find out what PN has your Current Line Speed and it's probably at 6500.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

Erm, that's a pretty random IP Profile.
Either way, I'll set it to 17000Kbps at our end and hopefully it improve the situation.
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

The Upstream speed is only 448kbps and on another thread a new provision was also at 448kbps. Is this a function of the bulk provisioning or are all new WBC being capped at this speed?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

It just sounds like an oversight on the provision.
I can arrange for the upstream to be uncapped should rockhopper67 request so.
rockhopper67
Newbie
Posts: 6
Registered: 19-08-2009

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

I can see that the line speed has been set by plusnet at 17000 but downloads conserably worse now
    Your DSL connection rate: 17600 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 16950 kbps
    Actual IP throughput achieved during the test was - 3653 kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 27.73:29.48:42.79 (SBE:NBETongueBE)
Just 3.1mbps download from http://www.thinkbroadband.com/speedtest/results/id/125076832041631127088.html, 4.84mbps from http://www.speedtest.net/result/544333420.png and
Date  Download Speed  Upload Speed 
Today 12:46 3174 kbps (397kB/s) 366 kbps (45.8kB/s)
Today 12:43 4615 kbps (577kB/s) 273 kbps (34.1kB/s)
Yesterday 19:26 6509 kbps (814kB/s) 280 kbps (35kB/s)
from http://www.mybroadbandspeed.co.uk. The 6509kbps was before the line speed change.

ADSL Link  Downstream  Upstream
Connection Speed 17603 kbps 448 kbps
Line Attenuation 24.0 db 10.6 db
Noise Margin 6.5 db 23.1 db

Will this improve by itself through training? Seems a long, long way to go to get up to ~14mb from 3mb.
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

https://portal.plus.net/m...ction=data_transfer_speed this will give your PN IP profile. Are you connected to the router by ethernet cable or WiFi? If WiFi is it b,g or n? If b then 4.8mbps is probably the fastest speed it will support.
rockhopper67
Newbie
Posts: 6
Registered: 19-08-2009

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps


Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    17000
Connected directly with an ethernet cable so not a WiFi issue.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

Let me try setting it slightly lower.
rockhopper67
Newbie
Posts: 6
Registered: 19-08-2009

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

Small improvement. Back up to slightly above what I was getting with LLU at 6957kbps, though my IP profile with BT appear to have been lowered.
    Your DSL connection rate: 17576 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 8080 kbps
    Actual IP throughput achieved during the test was - 6957 kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 12.61:23.46:63.94 (SBE:NBETongueBE
Sppedtest from http://www.mybroadbandspeed.co.uk/results/04740610.png Today 20:26 6973 kbps (872kB/s) 384 kbps (48kB/s) Share
Router stats largely unchanged at
ADSL Link Downstream Upstream
Connection Speed 17579 kbps 448 kbps
Line Attenuation 24.0 db 10.6 db
Noise Margin 6.5 db 25.4 db

Is it the case that if the router is reporting a sync of 17mB+ that it's using an appropriate ADSL2+ protocol. Frustratingly my router doesn't allow me to twiddle with it and posts elsewhere suggest router autoselects "best" protocol. I've reflashed it and rebooted it more times than I can count now with no obvious change (except having to reconfigure it each time)
Also. does the fact that I was on holiday when I was migrated have any detrimental effect, i.e. have I "missed" the training period? If yes, can it be restarted or will it happen automagically?
Thanks for the efforts of PlusNet support. I guess I knew this was a trial, and thus likely to cause to some issues, but the optimist in me hoped it would all just work and I'd get 16mB+. Is there anything else to be done here or is this the best possible outcome?


dannykos
Grafter
Posts: 204
Registered: 07-08-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

patience is the keyword here… my line took a good 3 weeks to finally settle down.  Quit restarting the router - and give the situation time to settle.  With your stats you'll certainly be getting great throughput soon enough.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

To be honest - Danny's advice sounds pretty sound.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

Hiya - It transpires that the IP Profile is actually wrong.
The line is actually being profiled at 7150Kbps and we may need to wait for the weekend for it to update properly, afterwhich we can raise a case for a stuck profile if nothing's happened.
hevey
Grafter
Posts: 29
Registered: 31-07-2007

Re: Is it done? Syncing at 17319kbps but only downloading at 6.5 mbps

Quote from: rockhopper67

Script User Automated Script Pool  9:05am, Tuesday 11th August 2009
We would like to inform you that your Help Assistant Question [ 28897850 ] has now been returned to the BOT - WBMC Migrations pool. A member of our Support Team will investigate your issue as soon as possible.

I think I'm in the same boat as Simon. I got the same message on the 10th.  My download speed is around 6.5m, which is what it's been for years, but upload speed was roughly doubled, so I suspect the setting needs to be changed at the PN end?
I checked https://portal.plus.net/my.html?action=data_transfer_speed which read 7150
My DG834G (v3 as I remember) router info:

Firmware Version  V4.01.30 
 
ADSL Port 
Network Type  PPPoA
IP Subnet Mask  255.255.255.255
Gateway IP Address 195.166.128.93
Domain Name Server  212.159.6.10
212.159.6.9
 
Modem 
ADSL Firmware Version 7.03.01.00
Modem Status Connected
DownStream Connection Speed 15227 kbps
UpStream Connection Speed 855 kbps
VPI 0
VCI 38
regards
Chris