Not a question for myself but for my Mom who is also a plusnet customer. On every site I've checked fibre is available to my Moms property, when I contact providers including Plusnet, we are told it is not available at the property. WHY ?.
Who I need to contact to get fibre to Moms property ? She is getting between 0.4 to 0.7mbps only , when the national average is 40mbps, she is still on the old copper wire connection phone lines. As of 2025 she is going to be in a mess. We want to get a cctv system installed in the property and the Internet signal isn't strong enough to do it. Who do I contact to get the fibre sorted ? Plusnet or open reach or BT. When we changed over to plusnet first we were told that we could have fibre then the day after we had a call to say fibre wasn't available so we had to stick with non fibre. Surely something can be done to rectify this ?
