Is broadband usage a random estimation?
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Is broadband usage a random estimation?
21-10-2014 12:35 AM
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Also after turning it back on my router is syncing at about half the speed I had previously.
Re: Is broadband usage a random estimation?
21-10-2014 7:52 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is broadband usage a random estimation?
21-10-2014 9:17 AM
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The good news is that I've replicated your problem. We can see when there was no connection over a period of time, and we can see usage over this period was high. I'm trying to work out why now.
Tony
Re: Is broadband usage a random estimation?
21-10-2014 7:49 PM
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This is an insane amount which i don't think i could download on a 1.3Mb line even if I wanted to.
Re: Is broadband usage a random estimation?
22-10-2014 9:47 AM
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However someone from Plusnet CRT needs to have a look at this and pass the info to the team dealing with the issues in the thread I've mentioned.
And of course, no-one should have usage when their modem/router is switched off!
Aside of the 2 specific usage problems mentioned, in general it's a good idea if you have your Plusnet Broadband Firewall (login required) turned on. Setting "Low" will suit most users that don't need any of the ports listed (other settings may be appropriate in individual cases). This will ensure that you minimise any unrequested traffic (snoopers, hackers etc)
Quote from: jelv Have you ever given away a Plusnet supplied router?
IIRC, it doesn't have to be a Plusnet supplied (modem/)router, just one that you'd left your login details in when given away. If it's then used on a connection enabled for the Plusnet domains, it will start clocking usage to you.
Back to the other problem mentioned.
Hi adobo, can you post your latest full DSL stats, if using the TG582n you can find them at TG582n Full DSL stats
Re: Is broadband usage a random estimation?
22-10-2014 11:23 AM
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Quote from: Anotherone
Quote from: jelv Have you ever given away a Plusnet supplied router?
IIRC, it doesn't have to be a Plusnet supplied (modem/)router, just one that you'd left your login details in when given away. If it's then used on a connection enabled for the Plusnet domains, it will start clocking usage to you.
Aware of that, but generally when people give routers away they remember to change the user name and password. What they will not be aware of is that the first time they reboot it could revert to the user details stored in the TR069 database!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is broadband usage a random estimation?
22-10-2014 1:32 PM
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Re: Is broadband usage a random estimation?
22-10-2014 9:32 PM
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As for the stats:
Uptime: 0 days, 12:01:23
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,248 / 10,030
Data Transferred (Sent/Received) [MB/GB]: 453.17 / 11.16
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 12.0 / 24.5
SN Margin (Up/Down) [dB]: 6.3 / 9.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 105 / 0
Loss of Signal (Local/Remote): 13 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 10,096 / 0
FEC Errors (Up/Down): 98 / 293,050
CRC Errors (Up/Down): 42 / 5,617
HEC Errors (Up/Down): 71 / 95,791
According to the attenuation I should have no problems to sync at 16 Mbps. Though I think I have a substantial amount of errors, and I don't think I have really used 11GB today (not even 1GB), which I guess could be related to my line showing usage when my router is off.
Thanks
Re: Is broadband usage a random estimation?
23-10-2014 12:31 AM
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Let's start with a few obvious questions, when was the modem/router last switched on?
Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls?
Have you rebooted the modem/router recently? If so, when did you, and what was he reason you did it?
Did you check your Plusnet Firewall?
Re: Is broadband usage a random estimation?
23-10-2014 8:35 PM
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I don't have I landline phone, so I don't know
I turned off the router for a few days as I was not going to use it, and when I restarted it it synchronized with lower speed.
I set now the firewall to low, disconnected the router, put a different filter and connected again, same issue:
Uptime: 0 days, 0:17:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,264 / 10,181
Data Transferred (Sent/Received) [MB/GB]: 499.77 / 11.47
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 12.1 / 24.5
SN Margin (Up/Down) [dB]: 6.2 / 20.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 132 / 0
Loss of Signal (Local/Remote): 16 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 11,160 / 0
FEC Errors (Up/Down): 0 / 193
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 20
Do you think, this is more related to the line or to the router going wrong after rebooting it?
Re: Is broadband usage a random estimation?
23-10-2014 9:17 PM
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As there is some consistency in some of the stats (as it hasn't been switched off recently), the odds are it's the line.
Bearing in mind it hasn't been switched off recently, the 11.47GB download usage showing there is a cumulative figure since it was switched on. The Uptime is since the last sync. Do you do any streaming at all? iPlayer, YouTube, etc.
The similarity in sync speed on the previous stats to now, but the current SN Margin down suggests that on both occasions when the line synced there was a lot of noise present which when you took the last stats had (perhaps temporarily) disappeared which is why the Noise margin has gone to 20.7.
Don't switch off or disconnect the modem/router for the time being, I'll post back a bit later with some further things you should and can do.
Re: Is broadband usage a random estimation?
23-10-2014 10:54 PM
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Yes, I do Youtube streaming so my usage will be quite high at some points
Thank you
Re: Is broadband usage a random estimation?
24-10-2014 8:06 PM
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Uptime: 0 days, 12:01:54
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,251 / 10,723
Data Transferred (Sent/Received) [MB/GB]: 718.95 / 18.70
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 12.1 / 24.5
SN Margin (Up/Down) [dB]: 6.1 / 17.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 195 / 0
Loss of Signal (Local/Remote): 23 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 12,938 / 0
FEC Errors (Up/Down): 17 / 123,077
CRC Errors (Up/Down): 3 / 2,174
HEC Errors (Up/Down): 2 / 42,285
Re: Is broadband usage a random estimation?
24-10-2014 10:49 PM
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Uptime: 0 days, 0:14:35
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,232 / 11,404
Data Transferred (Sent/Received) [MB/GB]: 778.02 / 18.87
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 12.0 / 24.5
SN Margin (Up/Down) [dB]: 6.4 / 12.0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 221 / 0
Loss of Signal (Local/Remote): 26 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 13,335 / 0
FEC Errors (Up/Down): 0 / 6,244,424
CRC Errors (Up/Down): 0 / 349
HEC Errors (Up/Down): 0 / 5,711
Few minutes after:
Uptime: 0 days, 0:25:31
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,232 / 11,404
Data Transferred (Sent/Received) [MB/GB]: 780.98 / 18.89
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 12.0 / 24.5
SN Margin (Up/Down) [dB]: 6.4 / 12.0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 221 / 0
Loss of Signal (Local/Remote): 26 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 13,776 / 0
FEC Errors (Up/Down): 0 / 11,490,104
CRC Errors (Up/Down): 0 / 1,546
HEC Errors (Up/Down): 0 / 26,791
I guess I need to find time to accommodate an engineer's visit to check the line. If it were on my side, It would not have this much variability. I was just light browsing now.
Re: Is broadband usage a random estimation?
25-10-2014 1:59 PM
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The synch and SNRM figures are not consistent - I suspect this line is speed banded, most likely due to a line issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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