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Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

giraffeandtiger
Grafter
Posts: 68
Thanks: 1
Registered: ‎03-09-2007

Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

Hi,
I play World of Warcraft and am having latency issues, pretty sure its down to a poor ping time.
I currently have a PlusNet Broadband Your Way Option 2.
The plusnet speed test (http://www.mybroadbandspeed.co.uk/) doesn't seem to measure ping time.
I have done a few measurements on http://www.speedtest.net/ using the recommended server location to test with - the download/upload speeds seem okay but the ping time is around 415ms which I think is too slow.  Am I right in thinking this?  Should I try other ping tests - if so what?  What should I be expecting for a ping time?
Thanks,
Alan
6 REPLIES 6
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

That's appauling, but I would also say I don't think that's very reliable. When I used it I got rubbish speeds especially compared to mybroadbandspeed, and the first ping time it gave me was 266ms, the second try I got 96ms. Yet pinging direct twice I got 191ms avg, and 189ms avg.
Pinging mybroadbandspeed direct I got 36ms, bbc.co.uk gave me 36ms.
You can ping anything direct using a "cmd"/DOS box.
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

The speedtest.net ping tester is notoriously inaccurate!
As Anotherone has said, you can measure pings directly by opening a DOS box (Start>Run and type in cmd) and typing, for example, ping bbc.co.uk
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

My personal opinion would be to not take particular notice of the ping results on http://www.speedtest.net
I've never been a fan of that site and have often found it to feel really slow and the ping results are a touch variable Smiley
giraffeandtiger
Grafter
Posts: 68
Thanks: 1
Registered: ‎03-09-2007

Re: Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

Thanks for the advice 🙂 I'll try it when I return home this evening.
Is there a command I can use to get a list of the route the ping took as well?  I've noticed that I may need this information as well if I need to raise a ticket ...
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

Yes, you can use "tracert" (short for traceroute)
eg:
tracert bbc.co.uk
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Is a ping time measured by http://www.speedtest.net/ of 415ms bad?

Have a look at pathping - a combination of tracert and ping. I'm on RIN so the beginning of my results is a bit different:
C:\Documents and Settings\John>pathping www.plus.net
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
  0  elvin04 [192.168.0.104]
  1  dg834 [192.168.0.1]
  2  217.47.89.122
  3  217.47.89.161
  4  217.47.159.174
  5  217.41.217.13
  6  217.41.171.65
  7  217.41.171.130
  8  217.41.171.50
  9  217.47.88.114
10  core2-pos6-1.kingston.ukcore.bt.net [62.6.40.78]
11    *    core2-pos0-0-0-10.ealing.ukcore.bt.net [62.6.204.93]
12  core2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201.86]
13  linx-gw2.plus.net [195.66.226.164]
14  ae0-102.ptn-gw01.plus.net [212.159.1.53]
15  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
16  pos1-0.pih-cr1.plus.net [195.166.129.250]
17  vlan8.pih-gw4.plus.net [212.159.0.30]
18  if25.pih-lb04.plus.net [212.159.0.18]
19  portal.plus.net [212.159.8.2]
Computing statistics for 475 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          elvin04 [192.168.0.104]
                                0/ 100 =  0%  |
  1    0ms    0/ 100 =  0%    0/ 100 =  0%  dg834 [192.168.0.1]
                                0/ 100 =  0%  |
  2  11ms    0/ 100 =  0%    0/ 100 =  0%  217.47.89.122
                                0/ 100 =  0%  |
  3  ---    100/ 100 =100%  100/ 100 =100%  217.47.89.161
                                0/ 100 =  0%  |
  4  ---    100/ 100 =100%  100/ 100 =100%  217.47.159.174
                                0/ 100 =  0%  |
  5  10ms    0/ 100 =  0%    0/ 100 =  0%  217.41.217.13
                                0/ 100 =  0%  |
  6  10ms    0/ 100 =  0%    0/ 100 =  0%  217.41.171.65
                                1/ 100 =  1%  |
  7  ---    100/ 100 =100%    99/ 100 = 99%  217.41.171.130
                                0/ 100 =  0%  |
  8  11ms    5/ 100 =  5%    4/ 100 =  4%  217.41.171.50
                                0/ 100 =  0%  |
  9  ---    100/ 100 =100%    99/ 100 = 99%  217.47.88.114
                                0/ 100 =  0%  |
10  11ms    4/ 100 =  4%    3/ 100 =  3%  core2-pos6-1.kingston.ukcore.bt.net [62.6.40.78]
                                0/ 100 =  0%  |
11  12ms    3/ 100 =  3%    2/ 100 =  2%  core2-pos0-0-0-10.ealing.ukcore.bt.net [62.6.204.93]
                                0/ 100 =  0%  |
12  14ms    1/ 100 =  1%    0/ 100 =  0%  core2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201.86]
                                0/ 100 =  0%  |
13  22ms    2/ 100 =  2%    1/ 100 =  1%  linx-gw2.plus.net [195.66.226.164]
                                0/ 100 =  0%  |
14  14ms    3/ 100 =  3%    2/ 100 =  2%  ae0-102.ptn-gw01.plus.net [212.159.1.53]
                                0/ 100 =  0%  |
15  19ms    1/ 100 =  1%    0/ 100 =  0%  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
                                0/ 100 =  0%  |
16  21ms    3/ 100 =  3%    2/ 100 =  2%  pos1-0.pih-cr1.plus.net [195.166.129.250]
                                0/ 100 =  0%  |
17  22ms    1/ 100 =  1%    0/ 100 =  0%  vlan8.pih-gw4.plus.net [212.159.0.30]
                                0/ 100 =  0%  |
18  27ms    1/ 100 =  1%    0/ 100 =  0%  if25.pih-lb04.plus.net [212.159.0.18]
                                0/ 100 =  0%  |
19  26ms    1/ 100 =  1%    0/ 100 =  0%  portal.plus.net [212.159.8.2]
Trace complete.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)