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Is Spam Handling broken?

Username
Grafter
Posts: 190
Registered: 30-07-2007

Is Spam Handling broken?

Since the introduction of spam handling I've always had my spam delivered to a mailbox, however, last night (6:30ish) I received a mail saying a spam message had been moved to quarantine  Huh
I've rechecked my spam settings just and the quarantine option is not selected, why did this message get handled in a different way?  Undecided
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Is Spam Handling broken?

That seems very odd, however we have been making some changes to Quarantine recently to try and fix some problems (see the thread here).
If you raise a support ticket containing the full headers and content of the Quarantine email you received then I'll take a look if you like? (make sure you post the ticket ID to this thread though).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Username
Grafter
Posts: 190
Registered: 30-07-2007

Re: Is Spam Handling broken?

Thanks Bob - ticket 29542874 just posted...
pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Is Spam Handling broken?

A similar thing happened to me yesterday. I have never used the quarantine feature yet got a notification message. Checked today and quarantine is not enabled. See ticket 29545464 which has a copy of the notification message attached.
Moderator
Moderator
Posts: 26,919
Thanks: 1,730
Fixes: 131
Registered: 14-04-2007

Re: Is Spam Handling broken?

Yes I had one notification in at 22:15 yesterday on my work account and have quarantine turned off.
Just checked and it's still off...mail to Spam folder.

Customer and Forum Moderator.

Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Is Spam Handling broken?

Thanks for providing the examples. Have you had any more of these since Friday?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 26,919
Thanks: 1,730
Fixes: 131
Registered: 14-04-2007

Re: Is Spam Handling broken?

Quite a bit of spam in the spam folder but no more notifications to date Bob which is good.  Smiley

Customer and Forum Moderator.

pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Is Spam Handling broken?

I have not had any more Spam Quarantine Notifications since I raised my ticket