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Is Plusnet down??

MikeJB
Newbie
Posts: 5
Registered: ‎28-08-2020

Is Plusnet down??

Not working on Isle of Wight!!

6 REPLIES 6
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Is Plusnet down??

Website OK here in Hertfordshire.  Or are you referring to no internet connection?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MikeJB
Newbie
Posts: 5
Registered: ‎28-08-2020

Re: Is Plusnet down??

The blue light is on the router but cannot connect to it by Wi-Fi or Ethernet.
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Is Plusnet down??

Have you had electrical storms in your area?  This can upset the router (or worse!)

Try powering the router off and then on again.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MikeJB
Newbie
Posts: 5
Registered: ‎28-08-2020

Re: Is Plusnet down??

No storms and reboot didn’t work.
Baldrick1
Moderator
Moderator
Posts: 10,363
Thanks: 4,603
Fixes: 367
Registered: ‎30-06-2016

Re: Is Plusnet down??

@MikeJB 

Try a factory reset by pushing a paperclip in to the reset hole and keeping the switch closed for 20 seconds or so. Then leave it and see if it picks up your Plusnet credentials automatically.

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MikeJB
Newbie
Posts: 5
Registered: ‎28-08-2020

Re: Is Plusnet down??

Reset not working either.