Is Plusnet Down Again?
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Re: Is Plusnet Down Again?
11-10-2014 9:24 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Is Plusnet Down Again?
11-10-2014 9:33 PM
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Here's what I did -
Turn off the power to the router for 30 whole minutes.
Make a phone call from and to the phone after the 30 minutes
Turn on the router.
It isn't very scientific but it worked for me straight away.
Re: Is Plusnet Down Again?
11-10-2014 9:36 PM
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Quote from: ddigital Even more a screwed up IP Address now,
212.159.XXX.XX 255.255.255.255 0.0.0.0 212.159.6.10 PPPoA Up
Up and going nowhere.
Plusnet do assign some 212.159. IP addresses to customers on dynamic IP addresses.
Re: Is Plusnet Down Again?
11-10-2014 9:38 PM
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Quote from: I It's boarding on embarrassing for PN from bad technical advice on a service status seen by thousands,to not using a service status line for god know how long, even though we was promised last time it would be used . From last time Kelly described it as outrageous
Quote from: Kelly I'll pick that up. Outragous we aren't using it really
PN you are making yourselves look like a bunch of amateurs, with regards to keeping customers updated, and with correct advice, on this latest problem
Regards
Mike
I totally agree Mike, this really is appalling. I'm also wondering why Luke gave that advice, I would have expected better from him.
There have been very rare incidents where ADSL users have had to reboot, but not Reset
Re: Is Plusnet Down Again?
11-10-2014 9:55 PM
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On the 18.09.14 Chris Purvey did say he would try and get the number more visibility on the website, clearly this has not happened.
PN can not even manage simple tasks like giving the number more visibility , how about sending customers an email explaining the use of the service status line, and in what circumstances to ring it.
Surely this would be really good information to the customer base, but obviously far to logical and simple for PN to manage
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Is Plusnet Down Again?
11-10-2014 10:42 PM
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Found this http://www.broadbandbanter.co.uk/308609-post7.html where Bob thinks there was a phone announcement but I reckon he meant the main 0800 number - why clog that up unnecessarily with callers when the Service Status Phone Line would do for a lot of callers. Those that needed more help could use the main CSC number.
Anyway I then found http://community.plus.net/forum/index.php/topic,131947.html which as you can see, I've posted on.
Re: Is Plusnet Down Again?
11-10-2014 10:48 PM
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Re: Is Plusnet Down Again?
11-10-2014 10:54 PM
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Re: Is Plusnet Down Again?
11-10-2014 11:08 PM
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Found the post advising follow the advice on http://usertools.plus.net/status/archive/1413046462.htm
and back with full service
]
Re: Is Plusnet Down Again?
11-10-2014 11:13 PM
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Quote from: Anotherone Well, you've been one of the real unlucky one's then. Out of curiosity are you on 20CN or 21CN?
21CN
Re: Is Plusnet Down Again?
11-10-2014 11:16 PM
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@WonderWabbit
Stop trolling WonderWabbit. You've just posted on the Fibre board the same repeat of the bad advice that's already been commented on in both threads. Have you not read anything in either thread about not doing the above except as a very last resort?
Re: Is Plusnet Down Again?
11-10-2014 11:19 PM
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Little sluggish will see if it's improved in the morning
Re: Is Plusnet Down Again?
11-10-2014 11:34 PM
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Re: Is Plusnet Down Again?
12-10-2014 1:06 AM
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Mike, ref. reply #95, there's one obscure reference http://www.plus.net/support/customer_service/using/settings.shtml
purleigh found it for me!
Re: Is Plusnet Down Again?
12-10-2014 1:28 AM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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