Is Plusnet Down Again?
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Re: Is Plusnet Down Again?
11-10-2014 7:40 PM
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Quote from: Anotherone Everyone still having problems reconnecting, try logging into your router. If your Internet/PPP is showing Connected, click Disconnect and leave it for 10 minutes and then try clicking Connect. It that fails, then try the dreaded Restart your Router (NOT reset).
Nope - tried disconnecting, reconnecting, restarting router, cold-booting router several times - Still Broken
On the Usage graphs ptn-bng01 is still showing NO current users as of whenever the last snapshot was, so that is quite clearly NOT fixed at all. In fact if you ignore the numerical stats which are clearly wrong and just look at the colour graph, all the BNG connections dropped at about16:30 and none are yet up and stable, so PlusNet's claim that 'most' users are now okay seems slightly to skate over the fact that significantt numbers of people are still having problems
Re: Is Plusnet Down Again?
11-10-2014 7:42 PM
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I guess good advice is if you find yourself on a BNG and want stability, hop onto an older router.
Re: Is Plusnet Down Again?
11-10-2014 7:55 PM
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This looks like a repeat of the issues on Sept 19 except PN service updates don't even recognise there is an ongoing problem.
Re: Is Plusnet Down Again?
11-10-2014 8:03 PM
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Re: Is Plusnet Down Again?
11-10-2014 8:04 PM
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For me it was another approx 4 hour outage like last time and from reading this thread it sounds like the problem is the same as last time. I hope the problem gets fixed up and this doesn't become a regular thing. This and the previous 4 hour outage are the longest I've seen on Plusnet over the past year. It's usually quite reliable for me and it would be good if it went back that way 😕
Re: Is Plusnet Down Again?
11-10-2014 8:07 PM
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Quote from: Anotherone Nobody should have suggested a Reset, a Restart is not a Reset. A Restart can be achieved by a power down waiting several minutes and then power up again if your Modem/Router doesn't have the Interface to do a graceful Disconnect from PPP and then a Reset click.
Indeed, I did all this. However, whilst browsing for answers on my mobile the service message at 1754hrs http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial suggests a process that in effect resets everything to default. Router admin password and wireless network details being the most notable.
Re: Is Plusnet Down Again?
11-10-2014 8:09 PM
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Re: Is Plusnet Down Again?
11-10-2014 8:13 PM
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Re: Is Plusnet Down Again?
11-10-2014 8:16 PM
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Quote from: ejs 20k+ users that supposedly dropped off ptw-ag04 don't immediately re-connect to ptw-ag04, so that probably didn't happen.
I think ptw-ag04 was nothing more than a reporting glitch.
Re: Is Plusnet Down Again?
11-10-2014 8:21 PM
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@Griffsters
That advice is appalling advice nobody should ever follow, unless every other thing including a restart and session kill at Plusnet's end has failed and it's know that the network is full functional.
I've only rarely come across a situation where the modem/router was that screwed that a factory reset was needed.
Re: Is Plusnet Down Again?
11-10-2014 8:35 PM
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Re: Is Plusnet Down Again?
11-10-2014 8:36 PM
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Considering this and the previous outage, I'm not sure that there are many people at Plusnet who have any idea about doing this "session kill" at their end.
Re: Is Plusnet Down Again?
11-10-2014 8:47 PM
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212.159.126.78 255.255.255.255 0.0.0.0 212.159.6.10 PPPoA Up
Up and going nowhere.
Re: Is Plusnet Down Again?
11-10-2014 8:50 PM
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Quote from: Kelly I'll pick that up. Outragous we aren't using it really
PN you are making yourselves look like a bunch of amateurs, with regards to keeping customers updated, and with correct advice, on this latest problem
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Is Plusnet Down Again?
11-10-2014 9:11 PM
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Its probably just coincidence. Sync has only just stabalised in the past 30mins or so.
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