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Is Fax-2-Email service Borked?

Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Is Fax-2-Email service Borked?

I have raised Ticket ID: 28133723 with no resolution yet.
Does anybody else use this service?
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,491
Thanks: 1,208
Fixes: 96
Registered: ‎04-04-2007

Re: Is Fax-2-Email service Borked?

What problems are you having with it? I've not got a fax machine here but if I ring my number I get a fax tone.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 18,477
Thanks: 2,843
Fixes: 228
Registered: ‎06-04-2007

Re: Is Fax-2-Email service Borked?

Just tested and it's working OK for me.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: Is Fax-2-Email service Borked?

When I try to send a FAX to my number, the Sending FAX Machine delivery report comes back "busy" and then times out.
Community Gaffer
Community Gaffer
Posts: 13,491
Thanks: 1,208
Fixes: 96
Registered: ‎04-04-2007

Re: Is Fax-2-Email service Borked?

Is it engaged if you ring it from a handset?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: Is Fax-2-Email service Borked?

Hmmmmm..... Just tried it from my Phone line and it is returning a Modem tone.
Let me try it again from a remote FAX machine in the morning.