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Ip Profile reset.

ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Ip Profile reset.

Hi,
Sorry to ask but BT wholesale has stopped working down our road and after about 5 days of stable connection my ip profile has only reached 3 Mp I have just turned reset my router and have now connected at
Max. DSLAM throughput kBit/s 3968 448
Min. DSLAM throughput kBit/s 3744 352
Attainable throughput kBit/s 4824 856
Current throughput kBit/s 3872 448
 
Latency 4 ms 4 ms
Bit swap off on
 
Signal-to-noise ratio dB 14 13
Line attenuation dB 51 32
Power cutback dB 0

So I think my profile should be 3.5MP maybe 4MP?
Thanks
that extra bit of speed makes all the difference here.
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,664
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Ip Profile reset.

Your line is currently in sync at 3488, on a 20CN connection this means a profile of 3000 as per the table here: http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#ipProfile
However I have noticed that your SNR is very high, currently at a target of 15db which will be causing your speeds to be lower than ideal. We can request an SNR reset but we like to see at least 24 hours of a stable connection before doing this, so if you reply here tomorrow we'll check again and potentially put the SNR reset through for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: Ip Profile reset.

OK Chris,
Thanks for that. All those disconnections were caused by BT working in the area!!
According to my router I was on from Friday  until Wednesday at 10 o'clock when i rebooted my router.without any breaks but according to you I had one disconnection!
I will post tomorrow.
thanks
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: Ip Profile reset.

Hi
Still connected today. If you could put a request for a reset that would be great.
thanks
Max. DSLAM throughput kBit/s 3488 448
Min. DSLAM throughput kBit/s 3296 352
Attainable throughput kBit/s 4188 848
Current throughput kBit/s 3488 448
 
Latency 4 ms 4 ms
Bit swap off on
 
Signal-to-noise ratio dB 16 13
Line attenuation dB 51 32
Power cutback dB 0 0
joclark
Grafter
Posts: 140
Registered: 09-03-2015

Re: Ip Profile reset.

Hi, I have done an SNR reset for you, you should notice the difference in the next 20 minuets or so.
Thanks
Jo
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: Ip Profile reset.

Hi Jo ,
thanks for that - already done. New stats.  Also speed has increased nearly up to 3MP!!!!
Max. DSLAM throughput kBit/s 5920 448
Min. DSLAM throughput kBit/s 5632 352
Attainable throughput kBit/s 6308 824
Current throughput kBit/s 5824 448
 
Latency fast fast
Bit swap off on
 
Signal-to-noise ratio dB 6 15
Line attenuation dB 51 32
Power cutback dB 0 0

Loss of
Signal Loss of
Frame Forward Error Correction Cyclic Redun-
dancy Check No Cell Delineation Header Error Control
CPE 0 0 0 6 0 0
COE 10 10 9 0 1
Superuser
Superuser
Posts: 12,262
Thanks: 3,553
Fixes: 22
Registered: 22-08-2007

Re: Ip Profile reset.

Hi,
Your SYNCH speed lays in this range 5696 - 6239kb/s and so when the BTw & PN systems catch up you should have a profile of 5000 (up to 5Mb/s).  Note that this synch speed is stunningly good for the reported attenuation.  There is some risk that you might see instability and a reduction in synch speed as the DLM works through the training period.
Run the BTw speed test and then the further diagnostics.  Also look at the "current speed" under "connections" on the PlusNet portal.  It might take 3 days for the BTw profile to update and the PN one should follow a few hours later.  Try to avoid resyching the router so as to remains as stable as possible.