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Internet working nothing connects

Codewahn
Newbie
Posts: 2
Registered: ‎22-09-2018

Internet working nothing connects

Few hours ago my internet decided to stop working (orange light on router) eventually it came back on and showed a blue light as it should but even tho it says the intermet is connected and working i cant get the internet to work on anything all pages say they cant be loaded etc and if i try to connect to wifi on my phone itll ask me to sign in and when i try it takes me to the router home page. Its getting quite annoying as it says its working but its not
4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Internet working nothing connects

Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: Internet working nothing connects

You're best off just turning it off (leave it for a few minutes) and back on again (for a few minutes), hopefully it may just then work.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Internet working nothing connects

Sorry to hear this.

We can't see any issues remotely.

Are you still seeing issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Codewahn
Newbie
Posts: 2
Registered: ‎22-09-2018

Re: Internet working nothing connects

turns out for some reason the user name and pw in the router got reset so just had to sign back in