Hi, I'm messaging on behalf of my mum (she's the account holder but I'm in the same household. She's shielding due to health problems).
Never been impressed with the reliability of her plusnet internet. Wifi frequently goes down, speed slow. Switching the router off and on again sorts the problem out though. (Old Technicolour TG582n)
The internet went down tonight so I switched the router off and on. All router lights are on and green, the internet light is flashing green (not sure if it usually flashes or is a solid green light). When I tried to access wifi on my phone and laptop I was directed to a new broadband set up page which asked for plusnet username and password. I did this. However still no internet via either wifi or ethernet. Ethernet connection on desktop has an exclamation mark and lists connection as limited.
I have to host an online tutorial for 100 university students tomorrow afternoon, so need the internet sorted! I understand the insides of computers but I don't really understand routers etc. Are there any tests which I can do (I need an idiot guide), I'm suspecting a problem with the router or line?