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Internet unusable tonight!!!

Azagoth
Grafter
Posts: 661
Thanks: 5
Registered: ‎01-08-2007

Internet unusable tonight!!!

What the hell is going on tonight?  I'm getting constant timeouts across a myriad of sites (places like Wikipedia, Google and even here), my connection keeps dropping (both internet and DSL have dropped) and when it is working the speeds are dire.  Is there something wrong somewhere tonight?
Basically, my internet is unusable in it's present state.
21 REPLIES 21
lgales
Dabbler
Posts: 14
Registered: ‎04-04-2012

Re: Internet unusable tonight!!!

Same for me, been like this for the last few days.
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Internet unusable tonight!!!

things seem to be ok here.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Azagoth
Grafter
Posts: 661
Thanks: 5
Registered: ‎01-08-2007

Re: Internet unusable tonight!!!

OK, thanks for that.  That really helps me to figure out what's causing my problem.
adie:quote
Gus
Aspiring Pro
Posts: 3,236
Thanks: 26
Fixes: 3
Registered: ‎31-07-2007

Re: Internet unusable tonight!!!

Pick up your phone and see if there is any white noise/crackling on it.  If my connection becomes unstable I first check my that landline is ok, especially if there is a lot of rain/snow/wind.
FTTP 500 regrade from Tues 28th November
Dan_the_Van
Aspiring Hero
Posts: 2,484
Thanks: 1,117
Fixes: 73
Registered: ‎25-06-2007

Re: Internet unusable tonight!!!

I did have some slowness around that time, but everything is fine now.
I know it's tonight now, but tomorrow it will yesterday evening, be helpful when posting you say the date and not just tonight.
Dan.
Azagoth
Grafter
Posts: 661
Thanks: 5
Registered: ‎01-08-2007

Re: Internet unusable tonight!!!

Phone is OK, no crackling at all and as for the 'tonight' comment, what possible use is that when the posts have the time/date on them.
aj1soad
Grafter
Posts: 29
Registered: ‎14-03-2011

Re: Internet unusable tonight!!!

ive been getting the same problem for weeks and the faults team have been no help and where they take days to reply to a question the problem doesnt seem to b getting anywhere
alegeek
Grafter
Posts: 92
Thanks: 2
Registered: ‎20-06-2011

Re: Internet unusable tonight!!!

There is definitely something wrong tonight and it's definitely a problem with plusnets routing.
I cannot use sites such as ispreview.co.uk properly or Facebook, jacacmo etc. Most sites that link to connect.facebook.net don't load properly as it hangs forever. I thought it was my pc and router causing it so messed with everything possible no joy. So I grabbed one of uk2's vpn accounts, when connected to their vpn the sites load fine, turn the vpn off they just don't work properly.
My speeds are fine though other than the strange routing.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Internet unusable tonight!!!

Try setting Google's DNS servers on your PC (8.8.8.8 or 8.8.4.4)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
alegeek
Grafter
Posts: 92
Thanks: 2
Registered: ‎20-06-2011

Re: Internet unusable tonight!!!

Same problem with those dns resolvers, it doesn't matter if I use OpenDNS, Google DNS or Plusnet DNS.
I get constant timeouts, specially on sites relying on SSL connections.
Turn on my VPN, the sites all work without any problems!
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Internet unusable tonight!!!

Have you done a gateway hop?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
alegeek
Grafter
Posts: 92
Thanks: 2
Registered: ‎20-06-2011

Re: Internet unusable tonight!!!

I did earlier today, I've just done another now.
Up until 22:06 I was on:
Quote
You are currently connected to the gateway known as ptn-ag04.
This is located in Telehouse North.

After a few attempts I got connected to a different gateway:
Quote
You are currently connected to the gateway known as pcl-ag01.
This is located in City Lifeline House.

I'm now waiting on this post to load http://www.ispreview.co.uk/index.php/2012/04/confusion-as-uk-isps-struggle-to-adopt-new-broadband-sp... and it's sitting doing: Waiting for platform.linkedin.com
Turn on my VPN, wham, it's loaded!
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Internet unusable tonight!!!

@theoddbot
Looking at Jo's post here theres a lot of disconnects. Were those caused by you, if not have you a fault open?
http://community.plus.net/forum/index.php/topic,103722.msg882607.html#msg882607
If you;re suffering that degree of connection drops then there's a very good chace your conenction will suffer poor throughput.
I'm at home and dont have acccess to our internal systems just now. If you've an open ticket, post it up and I'll get someone to review where we are in the morning.
@azagoth
I gather you have a fault open. Post up the ticket i'd and I'll review that in the morning.
M
alegeek
Grafter
Posts: 92
Thanks: 2
Registered: ‎20-06-2011

Re: Internet unusable tonight!!!

Those disconnects where indeed caused by me, trying to get on a different gateway and changing my filters, routers, dns settings on the routers etc.
I was disconnecting, in the hope that something might get cleared to speed my super slow broadband up .. The speed just suddenly dropped over the weekend so I was doing everything and testing everything I could to fix it.