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Internet suddenly gone off

Jodavies
Newbie
Posts: 4
Registered: 27-02-2014

Internet suddenly gone off

Hi all
Our internet has been fine for the past month or so, no hiccups or disconnects. Then suddenly at about 10 to 5 this evening it went off. Have tried resetting router, different routers/filters etc etc. When we try plusnet assist tool it just keeps trying to connect with no success. Haven't changed any settings recently so no idea! Undecided
Any insights? Is it something plusnet's end?
Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,643
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Internet suddenly gone off

Hi there
Looks like there is a outage at your local exchange that started at the exact time your connection dropped.
They've put a estimated resolution of time of 9pm.
I'd recommend keeping a eye on your connection and if your still having issues after 9 feel free to give us a call
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jodavies
Newbie
Posts: 4
Registered: 27-02-2014

Re: Internet suddenly gone off

Looks like it might have just come back on, will keep an eye on it.
Thanks for the speedy reply though! Much appreciated  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,643
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Internet suddenly gone off

Yup I'm seeing your connection back online too
Glad that's been sorted for you  Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team