Internet speeds lower than before previous connection issue
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Internet speeds lower than before previous connection issue
16-10-2015 5:09 PM
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My previous connection issue (connection kept dropping every few minutes) is now fixed after calling Plusnet, but my download speeds are still way lower than they were before.
Speed tests prior to the issue were normally between 5-7Mb/s, but now seem to range between 1-3Mb/s which is causing issues when more than one person is home.
Both Plusnet and BT wholesale ADSL say I should be getting around 7Mb/s.
Data rate: 813/3531
Maximum data rate: 812/4768
Noise margin: 5.7/5.6
Line attenuation: 23.2/45.0
Phone exchange:
HAMPTON
Estimated line speed:
9Mb (This may vary between 7.5Mb and 10Mb) - Checked on 2015-10-06 12:46:35
Current line speed:
3.1 Mb
Thanks for any help in advance,
Nic
Re: Internet speeds lower than before previous connection issue
16-10-2015 9:13 PM
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Do you know what PN did to correct the original problem.
Can you post the result of a BTW speed test ( ignore the red writing and do not reboot) if possible go on to the second section
where it gives a little more info.
Re: Internet speeds lower than before previous connection issue
17-10-2015 2:17 PM
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Not sure what they did to fix the connectivity issue, but been getting INFONET Services Corporation IP addresses a lot more since.
results of BT wholesale test:
Best effort test:
Download speedachieved during the test was - 2.04 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4 Mbps
Upstream test:
Upload speed achieved during the test was - 0.65Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
but have speed tests from before showing speeds as high at 11Mb/s, and at point of sale was advertised 7Mb/s
Re: Internet speeds lower than before previous connection issue
18-10-2015 8:09 PM
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Following the repair the speed would be low but should have picked up after a few days.
Can you post your current stats from the router and get the PN current speed from the link at the bottom of my post.
Did the engineer fit a new mk3 plate on your master socket and do you have any extension cables.
Re: Internet speeds lower than before previous connection issue
28-10-2015 3:23 PM
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Yeah it is a student house, but only two of us and had plenty of times to check speeds with only myself connected.
No engineer was sent out to our property directly, so no idea what mark plate we have. There is only one socket in our flat and no extension cables. As I said the speeds were fine before the 7th of September, so not sure what could have changed within the property.
The link at the bottom of your post gives me this:
Telephone number:
***************
Phone exchange:
HAMPTON
Estimated line speed:
9Mb (This may vary between 7.5Mb and 10Mb) - Checked on 2015-10-06 12:46:35
Current line speed:
3.5 Mb
Re: Internet speeds lower than before previous connection issue
28-10-2015 4:10 PM
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I actually don't know what to do
Re: Internet speeds lower than before previous connection issue
28-10-2015 7:15 PM
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Can you post the stats from your router?
Re: Internet speeds lower than before previous connection issue
28-10-2015 9:43 PM
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What stats are you after? These ones?
Product name: Plusnet Router
2 - Serial number: N7150231B008295
3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 05:05:05
7 - Data rate: 1187/4544
8 - Maximum data rate: 1188/11536
9 - Noise margin: 5.8/23.1
10 - Line attenuation: 14.8/35.5
12 - Data sent/received: 18.1M/145.6M
20 - Broadband username: *******
21 - Wi-Fi network/SSID: **********
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: ***************
27 - Software variant Version 1.0
28 - Boot loader: 7.273.1
Thanks for you help by the way 🙂
Re: Internet speeds lower than before previous connection issue
29-10-2015 3:40 PM
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The stats provided correlate with the BT test estimates so I think there is still a line problem. Is your ticket still open if so ask for them to test again.
Lapa who posted above has had his fault re- raised.
Re: Internet speeds lower than before previous connection issue
30-10-2015 3:11 PM
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I don't believe I have a ticket open, was told it was an issue at the exchange way back (early September) when I first called about the connection dropping. The connection dropping seems to have fixed now, but the speed is no where near what it was before.
Is it possible for someone from Plusnet to try reset my line, please? Been reading the forums a fair bit and this seems like a frequent fix, and I dont believe it has been tried yet.
Many thanks
Re: Internet speeds lower than before previous connection issue
30-10-2015 3:23 PM
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Re: Internet speeds lower than before previous connection issue
30-10-2015 3:45 PM
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As the drops are still occurring do I simply reply to the text I was sent on Saturday to call an engineer out?
Re: Internet speeds lower than before previous connection issue
02-11-2015 9:30 AM
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Re: Internet speeds lower than before previous connection issue
03-11-2015 11:44 AM
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