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Internet speed is unstable & bottoming out.

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thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Internet speed is unstable & bottoming out.

My internet speed is bottoming out sporadically every minute & a half to 2 mins.

 

5 times out of 6, the speed test is fine but on the 6th test , the speed is zero before it returns to normal. This is causing my AWS connection to fluctuate from 25ms to 2380ms & when I take a call, AWS grinds to a halt until the caller hangs up & then the screen returns.

Using an Ethernet Cat 8 cable connection. Only one device connected to the router.

Tried a different ADSL Microfilter & line & connected to the test socket but no difference.

Any help appreciated as it is greatly impacting my ability to work.

 

28 REPLIES 28
thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

Tried different Ethernet cables but no fix.

IT team cleared AWS memory, Rebooted workstation, Rebuilt workstation & created a new directory but no fix.

Tried a 2nd PC with a fresh Windows install - no fix

Modem is a Hub Two.

The line has been tested & came back fine

jab1
Legend
Posts: 17,432
Thanks: 5,678
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Registered: ‎24-02-2012

Re: Internet speed is unstable & bottoming out.

@thehiker8 What is AWS? - pardon my ignorance.

Does a PC/laptop display the same behaviour in normal browsing?

John
MisterW
Superuser
Superuser
Posts: 15,292
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Registered: ‎30-07-2007

Re: Internet speed is unstable & bottoming out.

@jab1 Amazon Web Services

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

Hi John, It's Amazon WorkSpace, a remote desktop which I use for work. Any small amounts of latency will really impact it's operation. Yes running tests outside of AWS on normal windows yileds the same result. Most of the tests are fine but then one will come back below the min guaranteed speed of 2.5Mbs

jab1
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Posts: 17,432
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Registered: ‎24-02-2012

Re: Internet speed is unstable & bottoming out.

@thehiker8 do I take it from your comment that you are on an ADSL connection. Is FTTC not available? It won't necessarily sort your ping rates out, but it is (a) more resilient and (b) faster.

John
thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

Going to try a different Hub 2 Router with a Super High Speed ADSL 2+ Cable & ASNQ ADSL Filter later tthis Eve hope for a fix there.

thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

Thanks for reply. Alas FTTC is not available yet. On the waitlist

jab1
Legend
Posts: 17,432
Thanks: 5,678
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Registered: ‎24-02-2012

Re: Internet speed is unstable & bottoming out.

Pity about FTTC. can you afford the time to wait ~90 minutes between Hubs - see if you get a different IP?

John
thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

Sorry what do you mean a different IP?

jab1
Legend
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Registered: ‎24-02-2012

Re: Internet speed is unstable & bottoming out.

Internet Protocol Address. It is just a thought that new one may give different routing and possibly avoid those high ping spikes, but I could be wrong.

John
thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

Ok thanks, will try that next if the router swop fails to resolve it

Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Internet speed is unstable & bottoming out.

@thehiker8 

Are you certain that there are no other background tasks, uploading or downloading, running at the times when you experience this problem?

You can only use your slow data rate once.

Moderator and Customer
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thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

Hi Yes all background apps/downloads are off. I have one connected PC thats fully updated & running only essential software.  

thehiker8
Dabbler
Posts: 16
Registered: ‎22-06-2023

Re: Internet speed is unstable & bottoming out.

A replacement Hub 2 has not solved it. The issue continued throughout the day yesterday from 8am to 7:15pm & is continuing again this morning. An average speed of 14Mbps and then bottoms out for a split second every 2/3 mins & back to 14. The remote desktop is constantly lagging & trying to catch itself up.