Internet slowed to a crawl past fortnight
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- Internet slowed to a crawl past fortnight
Re: Internet slowed to a crawl past fortnight
20-04-2013 10:32 PM
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I raised a ticket and will leave things exactly they way they are over the rest of the weekend, or until I hear a response.
Thanks for the help, guys!
Re: Internet slowed to a crawl past fortnight
22-04-2013 10:27 AM
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<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13666224318950.png"/>
We're currently testing your line and we'll update you with the outcome.
Re: Internet slowed to a crawl past fortnight
22-04-2013 10:49 AM
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Re: Internet slowed to a crawl past fortnight
23-04-2013 10:11 AM
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For diagnostic purposes, I'm ok with it. But I'm not sure how this will work out long-term, since I'm a gamer and potential latency problems will suck. Kinda sounds like a band-aid fix, tbh. (Not a dig a Plusnet customer support, mind you - they've been great so far 8))
I just wonder what could have caused the massive d/c errors. I'm plugged back into the main socket, and it feels pretty stable at the moment.
Re: Internet slowed to a crawl past fortnight
23-04-2013 10:17 AM
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Re: Internet slowed to a crawl past fortnight
23-04-2013 8:05 PM
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Quote from: RuckBodgers Here are the diagnostic test results from the speed check.
IP Profile for your line is - 0.5 Mbps
Mu current line speed is 12.8 Mb. I don't have an speed estimation though.
erm - if your line profile is 0.5Mbps - you're not gonna get anything faster IMHO - happened to me once when my Demon line dropped to 512K for reasons unknown - the reset the line and I was back to 8mb in minutes....
Re: Internet slowed to a crawl past fortnight
23-04-2013 8:34 PM
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Re: Internet slowed to a crawl past fortnight
26-04-2013 12:42 PM
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Speed is currently where it should be, staying connected is proving to be an issue.
Very confusing, (and annoying!) indeed
Re: Internet slowed to a crawl past fortnight
26-04-2013 2:51 PM
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<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13669842309979.png"/>
Are you currently connected to your test socket?
Re: Internet slowed to a crawl past fortnight
26-04-2013 3:07 PM
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I'll switch over to the test socket now.
Re: Internet slowed to a crawl past fortnight
26-04-2013 4:26 PM
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Re: Internet slowed to a crawl past fortnight
26-04-2013 7:58 PM
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Re: Internet slowed to a crawl past fortnight
27-04-2013 9:50 AM
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Looking at the posted Vis.Radius logs, prior to around the the first week in April, before these initial slow speeds, had you been suffering any Disconnections at all?
Whilst you are connected to the test socket, can you look at the wires that are connected to the back of the Faceplate that's been removed and tell us what colour wires are connected to which terminal numbers and how many sets of cables there are connected to the plate?
How many fixed extension sockets do you have? Whilst you are connected to the test socket can you check each extension socket is dead by plugging in a phone and filter to each socket in turn.
Re: Internet slowed to a crawl past fortnight
27-04-2013 10:02 AM
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Quote from: chrispurvey The disconnections have certainly improved.....
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13666224318950.png"/>
We're currently testing your line and we'll update you with the outcome.
You've now stopped using the test socket and this happened:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13669842309979.png"/>
If you stopped using the test socket in the last day or so the fault is definitely on your side. It will either be a problem with your internal wiring or something else you have plugged in to another telephone socket. Unfiletered Sky boxes are a common culprit.
Have you got filters on everything plugged in to any phone socket and not just the socket with the router?
Where do you normally plug in your router, the master or another socket?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Internet slowed to a crawl past fortnight
27-04-2013 11:41 AM
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