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Internet slow and buffering

TerryCTR
Grafter
Posts: 141
Registered: ‎09-02-2011

Internet slow and buffering

Can someone check my line, I've noticed over the last couple of weeks that the web in general is running slow.
At the point YouTube for example is running brutally slow and sometimes not at all.
Thanks
Terry
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Internet slow and buffering

Can you provide the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Internet slow and buffering

As well as the line stats, we're seeing a number of disconnection between your router and your Local Exchange.
Do you switch your router off at all, at any time?
Chris Pettitt
Cloud Environments Engineer
TerryCTR
Grafter
Posts: 141
Registered: ‎09-02-2011

Re: Internet slow and buffering

Quote from: Chris
As well as the line stats, we're seeing a number of disconnection between your router and your Local Exchange.
Do you switch your router off at all, at any time?

Apologies for the late reply I didn't receive a notification.
No I leave it on permanently, it's always buffering you tube etc - not impressed since moving house I have to say.
I'm told interleaving is switched off even though my router shoes it's still on - is that effecting it?
Can you tell me how long I have to run on my contract so I know what the cancellation will be?
Thanks
Terry
Highlighted
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Internet slow and buffering

Hi there,
I've had a look over your account and other than the post here back in October, I can't see that we've looked in to any issues you may be having?
If you're having problems we'd much prefer to help resolve them rather than see you cancel. You've still got a long period on your contract due to the agreement when you moved house.
Your line isn't disconnecting too much now, once every 7 days exactly for the last few weeks. It's connected at 10519, which is significantly above the estimate we provided when you took out the new contract.
Are you on a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TerryCTR
Grafter
Posts: 141
Registered: ‎09-02-2011

Re: Internet slow and buffering

It's always a wireless connection we are running the various things off bar my ps4 which is hard wired to the router.
BT fibre is going to be available soon enough so I assume you can offer the equivalent, If so do you know when?
Thanks
Terry
Superuser
Superuser
Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Internet slow and buffering

TerryCTR
Grafter
Posts: 141
Registered: ‎09-02-2011

Re: Internet slow and buffering

Well? Are you able to offer fibre or not?
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Internet slow and buffering

We can only place fibre orders (as can any provider) once your cabinet is upgraded to fibre. The best way to see the dates for this is at the checker here: http://dslchecker.bt.com/
If that doesn't show a date, you may be able to find more info here: http://www.superfast-openreach.co.uk/where-and-when/
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff