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Internet slow IP profile changed

greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Internet slow IP profile changed

From about 10pm last night my internet has been very slow. I have performed all necessary checks (I have a built in open reach socket and am hard wired).

I have performed a BT whole sale test here are the results

 

Download speedachieved during the test was - 1.09 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.05 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 1.75 Mbps

 

I usually get about 6Mbps I am only getting just above 1Mbps

 

Any advice please?

72 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,119
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internet slow IP profile changed

Sorry to hear you're having speed issues.

 

Testing your broadband service is showing your router in sync at 2048kbps, and testing your line isn't identifying the cause of that. I'd recommend running through the checks here and, if you need to, report the fault to us here.

(It could also be worth trying a different router, if you can)


Let us know if you have any questions or concerns.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

Neighbours of ours are getting fibre installed today. Could that be an issue? PS have done all the checks. I am now getting 1.75Mbps which is a bit better and I havent done anything

greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

apparently theres been a line loop loss and the line thinks its longer than it is, this is being reset hopefully it will work

Plusnet Help Team
Plusnet Help Team
Posts: 4,119
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internet slow IP profile changed

It's possible, but it'd really be speculation in my opinion.

I've performed an SNR reset to reset the IP profile, as that's capping your speed at 1.75mbps.

Can you reboot your router in at least 4 hours time and if your speed doesn't increase, then I'd advise reporting a fault to us using the link I supplied above.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

HI Gandalf

 

I did what was suggested. It has improved slightly but not much BT wholesale says I am getting 1.9 now plusnet says my line speed is 2Mb.

 

I have an open reach socket so dont have a filter. Have taken the phone out and just had the cable in, same speed. Funny thing is streaming isn't too bad but downloading is garbage.

 

I have reported the fault by raising a ticket

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 17,637
Thanks: 620
Fixes: 159
Registered: 05-04-2007

Re: Internet slow IP profile changed

Behind the faceplate of the Openreach socket there should be an engineer socket, there should be a filter in the router box we provided too. Can you try connecting the router to the test socket and see how the line is performing then.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

will see if I have a filter but might have got rid of it since I got the open reach socket. BTW I have had this same router since being with plusnet about 8 years could that be an issue?

greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

have tried the master socket with a filter and the speed was exactly the same

greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

ps now when doing speed test I am getting 0 upload

greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

This is todays BT wholesale test (it is different all the time plus last night the extra diagnostic bit was having issues connecting and checking)

Download speedachieved during the test was - 1.92 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.43 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 4,119
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internet slow IP profile changed

Is your router still in the test socket now?

Testing your line, the IP profile of 2000kbps is capping your speed. I'd advise leaving the router in the test socket and see how it goes. If the connection continues to drop it could be worth trying a different router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,119
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Registered: 21-04-2017

Re: Internet slow IP profile changed

P.S. I've reset your line again, please can you reboot the router in about 4 hours?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

unfortunately I cant leave it in the test socket as I have to unplug the phone. I live with my mother and she has one of those care alarms which is attached to the phone and if you dont have the phone socket plugged in every 10 seconds it shouts the phone isn't plugged in

greenbrucelee
Grafter
Posts: 58
Registered: 07-10-2013

Re: Internet slow IP profile changed

thanks will do