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Internet's on the fritz

Pyrii
Grafter
Posts: 79
Registered: 06-06-2013

Internet's on the fritz

My ability to connect to websites keeps going up and down like the yoyo. Is someone letting the cheat play with the on/off switch down there?

 

But seriously, this is unacceptable, I've tried everything and I keep getting timeouts and fine internet in an alternating pattern.

 

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17 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 586
Fixes: 53
Registered: 21-09-2009

Re: Internet's on the fritz

If it has started today then this thread might have the answer.

Pyrii
Grafter
Posts: 79
Registered: 06-06-2013

Re: Internet's on the fritz

Yeah I'm definitely tired of this. I try to read some manga because skype's not working and that's not working, the same with everything.

theaddict
Dabbler
Posts: 13
Thanks: 1
Registered: 06-04-2014

Re: Internet's on the fritz

Same here too.
ST14

Supposed 6 hours during the night downtime has become no Internet for a whole day.
Phil_Cleary
Dabbler
Posts: 10
Thanks: 4
Registered: 04-05-2016

Re: Internet's on the fritz

I had this problem a couple of hours ago.

In my case, it was a problem with plusnet's DNS server.

I've fixed it by going into the router control panel and unchecking "Obtain DNS Automatically" and inputting the IP's for google's public DNS: Primary 8.8.8.8 Secondary 8.8.4.4.

Would be interested to know if this works for anyone else, or if it's just me!

Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Internet's on the fritz

I'm sorry to hear about this, can you run through these quick checks for me please as they can help http://goo.gl/BZE3NM

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
theaddict
Dabbler
Posts: 13
Thanks: 1
Registered: 06-04-2014

Re: Internet's on the fritz

BenB - those checks didnt help.

Phil_Cleary - WOW...that worked....oh, for 1 minute, then nothing again. Thanks anyway, I enjoyed the 1 minute ;-)

Phil_Cleary
Dabbler
Posts: 10
Thanks: 4
Registered: 04-05-2016

Re: Internet's on the fritz

BenB - got partway through the troubleshooter but troubleshooter then gave up on me.

theaddict - if the DNS fix worked at all it must mean something - I don't know enough to say what, but maybe it will give tech support a steer on what your problem is?

My connection is now flying - just did a speed test on bt wholesale and getting 19.57 MBps - perhaps because no-one else can connect?

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Internet's on the fritz

Yeah I've just checked your connection and everything looks fine now and running at a stable rate

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 315
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: Internet's on the fritz

Since there's been problems at PN's end, why not send a text to the customer to let them know what's going on?

 

A small gesture can go a long way.

theaddict
Dabbler
Posts: 13
Thanks: 1
Registered: 06-04-2014

Re: Internet's on the fritz

Well. ..mine seems to of suddenly got some stability. ... for 15 minutes so far !!
But my exchange is listed as down for maintenance again tonight.
Pffft.
theaddict
Dabbler
Posts: 13
Thanks: 1
Registered: 06-04-2014

Re: Internet's on the fritz

Correction - dead again.
Plusnet Help Team
Plusnet Help Team
Posts: 4,081
Thanks: 788
Fixes: 171
Registered: 25-03-2015

Re: Internet's on the fritz

We believe that the outage from earlier has been resolved. If you're still experiencing issues and the troubleshooting guide Ben provided hasn't helped, I'd advise raising the matter for further investigation at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
theaddict
Dabbler
Posts: 13
Thanks: 1
Registered: 06-04-2014

Re: Internet's on the fritz

fault reported yesterday evening

 

but I actually had internet from about 9pm until midnight..then dead again..so planned work at my exchange ?

today..nothing..again. Not even the 1 minutes worth when resetting router, like yesterday.

SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 586
Fixes: 53
Registered: 21-09-2009

Re: Internet's on the fritz

Planned exchange work wouldn't show like that. In most cases you cannot even see the effects of the work done at the exchange.

 

Glad you reported a fault as it doesn't look good for you.