Internet's on the fritz
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- Internet's on the fritz
Internet's on the fritz
04-05-2016 2:24 PM
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My ability to connect to websites keeps going up and down like the yoyo. Is someone letting the cheat play with the on/off switch down there?
But seriously, this is unacceptable, I've tried everything and I keep getting timeouts and fine internet in an alternating pattern.
Re: Internet's on the fritz
04-05-2016 2:31 PM - edited 04-05-2016 2:31 PM
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If it has started today then this thread might have the answer.
Re: Internet's on the fritz
04-05-2016 2:42 PM - edited 04-05-2016 2:43 PM
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Yeah I'm definitely tired of this. I try to read some manga because skype's not working and that's not working, the same with everything.
Re: Internet's on the fritz
04-05-2016 3:59 PM
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ST14
Supposed 6 hours during the night downtime has become no Internet for a whole day.
Re: Internet's on the fritz
04-05-2016 4:41 PM
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I had this problem a couple of hours ago.
In my case, it was a problem with plusnet's DNS server.
I've fixed it by going into the router control panel and unchecking "Obtain DNS Automatically" and inputting the IP's for google's public DNS: Primary 8.8.8.8 Secondary 8.8.4.4.
Would be interested to know if this works for anyone else, or if it's just me!
Re: Internet's on the fritz
04-05-2016 4:42 PM - edited 04-05-2016 4:42 PM
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I'm sorry to hear about this, can you run through these quick checks for me please as they can help http://goo.gl/BZE3NM
Re: Internet's on the fritz
04-05-2016 4:58 PM
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BenB - those checks didnt help.
Phil_Cleary - WOW...that worked....oh, for 1 minute, then nothing again. Thanks anyway, I enjoyed the 1 minute 😉
Re: Internet's on the fritz
04-05-2016 5:09 PM
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BenB - got partway through the troubleshooter but troubleshooter then gave up on me.
theaddict - if the DNS fix worked at all it must mean something - I don't know enough to say what, but maybe it will give tech support a steer on what your problem is?
My connection is now flying - just did a speed test on bt wholesale and getting 19.57 MBps - perhaps because no-one else can connect?
Re: Internet's on the fritz
04-05-2016 5:18 PM
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Yeah I've just checked your connection and everything looks fine now and running at a stable rate
Re: Internet's on the fritz
04-05-2016 5:38 PM
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Since there's been problems at PN's end, why not send a text to the customer to let them know what's going on?
A small gesture can go a long way.
Re: Internet's on the fritz
04-05-2016 6:02 PM
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But my exchange is listed as down for maintenance again tonight.
Pffft.
Re: Internet's on the fritz
04-05-2016 6:55 PM
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Re: Internet's on the fritz
04-05-2016 7:08 PM
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We believe that the outage from earlier has been resolved. If you're still experiencing issues and the troubleshooting guide Ben provided hasn't helped, I'd advise raising the matter for further investigation at http://faults.plus.net
Re: Internet's on the fritz
05-05-2016 11:00 AM
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fault reported yesterday evening
but I actually had internet from about 9pm until midnight..then dead again..so planned work at my exchange ?
today..nothing..again. Not even the 1 minutes worth when resetting router, like yesterday.
Re: Internet's on the fritz
05-05-2016 11:50 AM
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Planned exchange work wouldn't show like that. In most cases you cannot even see the effects of the work done at the exchange.
Glad you reported a fault as it doesn't look good for you.
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