Internet not connecting

[#1]

My internet keeps dropping in and out. This happened last week but sorted itself. Is this because of the increase in traffic or a router problem?

[#2]

Hi @Gerry1811,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=200677606

Kind regards,

Josh