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Internet keeps dropping off

eduard
Newbie
Posts: 4
Registered: 06-05-2009

Internet keeps dropping off

Over the last month or so my internet connection is constantly dropping.  Has something happened recently for this to happen?
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Internet keeps dropping off

Hi eduard,
I'm sorry to hear that you're having issues. I've just taken a quick look at your line and the speeds do seem lower than what we'd expect, but no by a large margin - this may be linked to the drops you've noticed.
<img src="http://community.plus.net/visualradius/generated/image1401445735913.png"/>
Is there any noticeable noise on your phone line at all? You can check this by dialling 17070 and selecting option 2.
Chris Pettitt
Cloud Environments Engineer
eduard
Newbie
Posts: 4
Registered: 06-05-2009

Re: Internet keeps dropping off

Hi
Thanks for responding
There is a buzzing sound on the line when testing it
Regards

Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: Internet keeps dropping off

You need to report the noise on the line to your phone service provider, be it Plusnet, BT or someone else.
eduard
Newbie
Posts: 4
Registered: 06-05-2009

Re: Internet keeps dropping off

Thanks for this.  Did some troubleshooting as suggested with wired phone and there is no noise.  Incidentally, Plusnet provide phone and broadband
eduard
Newbie
Posts: 4
Registered: 06-05-2009

Re: Internet keeps dropping off

What do I do now?
Any thoughts?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Internet keeps dropping off

There wasn't a Fault Report on your account regarding this, so I've created one for you (Ticket: 86477993). We've identified a fault on your telephone line which our suppliers will investigate and resolve for you.
We're expecting this to be cleared by the end of the day on Thursday.
Chris Pettitt
Cloud Environments Engineer