Internet keeps dropping off

[#1]

Over the last month or so my internet connection is constantly dropping.  Has something happened recently for this to happen?

[#2]

Hi eduard,
I'm sorry to hear that you're having issues. I've just taken a quick look at your line and the speeds do seem lower than what we'd expect, but no by a large margin - this may be linked to the drops you've noticed.
<img src="http://community.plus.net/visualradius/generated/image1401445735913.png"/>
Is there any noticeable noise on your phone line at all? You can check this by dialling 17070 and selecting option 2.

[#3]

Hi
Thanks for responding
There is a buzzing sound on the line when testing it
Regards

[#4]

You need to report the noise on the line to your phone service provider, be it Plusnet, BT or someone else.

[#5]

Thanks for this.  Did some troubleshooting as suggested with wired phone and there is no noise.  Incidentally, Plusnet provide phone and broadband

[#6]

What do I do now?
Any thoughts?

[#7]

There wasn't a Fault Report on your account regarding this, so I've created one for you (Ticket: 86477993). We've identified a fault on your telephone line which our suppliers will investigate and resolve for you.
We're expecting this to be cleared by the end of the day on Thursday.