cancel
Showing results for 
Search instead for 
Did you mean: 

Internet just ground to a halt then recovered.

Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Internet just ground to a halt then recovered.

Just experienced about 15 minutes of very slow internet connection - even pinging the Gateway got time-outs.  But now it seems to be better again. 
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,823
Thanks: 108
Fixes: 35
Registered: 27-04-2007

Re: Internet just ground to a halt then recovered.

OK, we're not aware of any issues and haven't seen any other reports but we'll remain vigilant.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Internet just ground to a halt then recovered.

If it helps
Quote
You are currently connected to gateway pcl-ag08.

In fact, I have been connected for the past 1139 hours.
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Internet just ground to a halt then recovered.

Yep just took me 4 attempts Gateway hopping AGAIN to find one with a decent speed........getting to be a bit of a joke now Plusnet
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Internet just ground to a halt then recovered.

I didn't change gateway; just waited.
Community Veteran
Posts: 5,472
Thanks: 291
Fixes: 4
Registered: 11-08-2007

Re: Internet just ground to a halt then recovered.

@ReedRichards,   what time did your slowdown happen ?
I'm on 'ptn-ag04',  and was updating my eBay watch list from numerous notification emails, and as you say for at least 15 minutes the eBay website was noticeably slow to build, and the embedded pictures within eBay emails were either timing out loading, or the picture detail was very slow to fill in.
For me I guess that was around 16:15 to 16:30 although I wasn't really aware of the actual time.
I was so fed up what with all the speed problems recently, that eventually I gave up and went and made something to eat, rather than waste my time getting stressed yet again about the poxy broadband.
It seems better now, with no sign of the problem on my TBB graph.
DaveyH
Seasoned Pro
Posts: 1,344
Thanks: 200
Fixes: 9
Registered: 15-11-2012

Re: Internet just ground to a halt then recovered.

Had the same earlier at around the same time (as can be seen from my BQM) and had to hop gateways

Don't know what gateway I was on, but am on ptw-ag01 at the moment and seems fine. Though am becoming increasingly bored at monitoring my connection when I shouldn't have too.
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Internet just ground to a halt then recovered.

I posted almost as soon as my internet speed had got back to being fast enough to allow me to do so (which was around 5p.m.).  I had been experiencing unusably slow speeds for at least the previous 15 minutes.
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Internet just ground to a halt then recovered.

Had a very similiar thing yesterday and on the 10th around this time.
Seeing packet loss at the moment too, on pcl-ag04



C:\WINDOWS\system32>pathping bbc.co.uk
Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:
 0  Finguz-PC.lan [192.168.1.64]
 1  192.168.1.254
 2  lo0-central10.pcl-ag04.plus.net [195.166.128.185]
 3  link10-central10.pcl-gw02.plus.net [84.93.249.114]
 4  te2-2.ptw-gw01.plus.net [212.159.1.54]
 5  ae1.ptw-cr01.plus.net [195.166.129.0]
 6  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
 7     *        *        *
Computing statistics for 150 seconds...
           Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
 0                                           Finguz-PC.lan [192.168.1.64]
                               0/ 100 =  0%   |
 1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254
                               0/ 100 =  0%   |
 2  377ms     2/ 100 =  2%     2/ 100 =  2%  lo0-central10.pcl-ag04.plus.net [1
95.166.128.185]
                               0/ 100 =  0%   |
 3   26ms     1/ 100 =  1%     1/ 100 =  1%  link10-central10.pcl-gw02.plus.net
[84.93.249.114]
                               0/ 100 =  0%   |
 4   24ms     0/ 100 =  0%     0/ 100 =  0%  te2-2.ptw-gw01.plus.net [212.159.1
.54]
                               3/ 100 =  3%   |
 5   27ms     3/ 100 =  3%     0/ 100 =  0%  ae1.ptw-cr01.plus.net [195.166.129
.0]
                              97/ 100 = 97%   |
 6  ---     100/ 100 =100%     0/ 100 =  0%  kingston-gw.thdo.bbc.co.uk [212.58
.239.6]
Trace complete.
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: Internet just ground to a halt then recovered.

Same for me at about 17:00 - gateway hop fixed it.
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Internet just ground to a halt then recovered.

Or maybe you just think it did.  Gateway hopping gives you something to occupy yourself with, but my connection recovered spontaneously on the same gateway.
Community Veteran
Posts: 5,472
Thanks: 291
Fixes: 4
Registered: 11-08-2007

Re: Internet just ground to a halt then recovered.

Yes, mine recovered WITHOUT hopping.