Hiya
I can really understand how you feel.
I'm banging my head against a brick wall that poorly qualified support staff think that resetting will fix all faults, it wont , all it does is allow them to push back doing anything for 10 days in the hope you get fed up and go away.
I've come to the conclusion that if everything is working plusnet is fine, but if something goes wrong you are on your own.
If you can ping plusnet, the point where you log into their system with return times of less than 40ms
and all other external sites are either unobtainable or have ping return times of 100 seconds with 80% packet loss, how can that be my router ???, this has been occurring from about midday for the last 3 weeks, getting really bad in the evenings. ie at high usage periods.
That would suggest the plusnets routers do not have the capacity .
So if your problem is that open reach have broken something the Open reach have broken during scheduled service work, at least they will fix it and its likely it will effect other providers that use the same feed so it will get fixed, whereas Plusnets under capacity problems will only get fixed by less traffic and customers leaving.
Richard
