Internet just dropped
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Internet just dropped
06-01-2017 12:14 PM
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Re: Internet just dropped
06-01-2017 12:23 PM
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Hello @KaotiK
I'm sorry to hear you're not able to connect to the internet. I've tested your line and I've detected a Dis in Network, which is essentially a line fault.
I've raised this with Openreach, and I've been advised of the estimated response time of by 07/01/17 23:59:59.
Hopefully it's resolved soon.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Internet just dropped
06-01-2017 12:25 PM
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Re: Internet just dropped
06-01-2017 12:39 PM
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Re: Internet just dropped
06-01-2017 12:41 PM
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I replied between Anoush finding a line fault via tests and reporting it and himself replying to this thread.
In other words we've identified a line fault and we've been advised by our suppliers to expect an update before the end of the day tomorrow.
Re: Internet just dropped
06-01-2017 12:44 PM
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Re: Internet just dropped
06-01-2017 12:48 PM
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Apologies if it appears the issue is caused by that. The fault's been reported to Openreach now with a response time of by the end of tomorrow. I hope it gets fixed soon.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Internet just dropped
06-01-2017 12:50 PM
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Its back on now, maybe temporarily not sure.. maybe there finally getting round to getting us fibre installed! thanks for your help.
Re: Internet just dropped
06-01-2017 1:06 PM
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Hiya
I can really understand how you feel.
I'm banging my head against a brick wall that poorly qualified support staff think that resetting will fix all faults, it wont , all it does is allow them to push back doing anything for 10 days in the hope you get fed up and go away.
I've come to the conclusion that if everything is working plusnet is fine, but if something goes wrong you are on your own.
If you can ping plusnet, the point where you log into their system with return times of less than 40ms
and all other external sites are either unobtainable or have ping return times of 100 seconds with 80% packet loss, how can that be my router ???, this has been occurring from about midday for the last 3 weeks, getting really bad in the evenings. ie at high usage periods.
That would suggest the plusnets routers do not have the capacity .
So if your problem is that open reach have broken something the Open reach have broken during scheduled service work, at least they will fix it and its likely it will effect other providers that use the same feed so it will get fixed, whereas Plusnets under capacity problems will only get fixed by less traffic and customers leaving.
Richard
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