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Internet issues for the past 2 weeks.

Dio86
Newbie
Posts: 3
Registered: 21-07-2016

Internet issues for the past 2 weeks.

Hi, for the past two weeks at random points of the day my net keeps cutting out on my console and pc.
then the speed drops to near enough unusable speeds, every time i run a speed test it either tells me my download and upload speeds are under 9mbs for d/l and 0.*insert number here* for uploads. ive called 3 times, once was told there was an accident, then another told to change my router, then told they would reset my line as they had found errors, 

Ive been with you for years and never had this issue before, is my usage somehow capped or something because its starting to bug me.

3 REPLIES
Gel
Seasoned Pro
Posts: 1,535
Thanks: 159
Fixes: 12
Registered: 02-08-2007
Dio86
Newbie
Posts: 3
Registered: 21-07-2016

Re: Internet issues for the past 2 weeks.

i went through all of that before calling. so that doesnt help at all.

Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Internet issues for the past 2 weeks.

I am sorry to hear about this. Have you raised this for further investigation with our faults team at faults.plus.net?

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team