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Internet is way too slow after 6pm.

pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Internet is way too slow after 6pm.

thanks, have set it to 600 (10  mins)
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

I was hoping whatever you guys say you did last night would have helped. It hasn't helped at all. I am still getting speeds 5x slower than what I get during the day.
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

My speeds were a lot better last night. I was ale to browse perfectly and download at quite decent speeds.
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

The last few nights speeds have once again been appalling. It its almost unusable. If someone is browsing the internet, games will start lagging very badly. What is being done to improve this, can I please get a reply, because paying £16 for 0.6mbs is just a waste of money.
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

I raised a speed fault and now it says that test couldn't be completed because of a problem on their end, and apparently the issue has been escelated to the correct team?
Before anyone asks, there is nothing wrong with my router I have tried 2. The Thomson and my DG834GT. It is all wired upto my master socket via a filter.
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

THis is from BT Speedtest just now.
Download speedachieved during the test was - 4818 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
If I could get just half that during the evening I would be happy.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Internet is way too slow after 6pm.

I replied to you on another thread, you exchange Poplar is in condition red and has been for a while, you have no hope of getting good throughput in the evening
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

Last month I got half decent connection though. My exchange has always been red and I always got atleast more than 1mbs down my line after 6.
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

Seems to be going well today.
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

Speedtest.net has gone a bit crazy tonight. Says I get 177mbs down my line. Mybroadband speed says 3mbs which I will be happy with during the evening.
Today 19:40  3256 kbps (407kB/s)  383 kbps (47.9kB/s)  Share
Yesterday 21:58 739 kbps (92.4kB/s) 257 kbps (32.1kB/s)
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re:Internet is way too slow after 6pm.

177mbs? Impressive Cheesy
I'll take a look at your fault now.
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Internet is way too slow after 6pm.

The internet was smooth all last night, so I hope it keeps it up today.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re:Internet is way too slow after 6pm.

Good to hear, we're keeping an eye on the performance still and will continue to do so until we're completely satisfied that it's performing as it should.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.