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Internet is disconnecting every few mins tonight

nirvana
Hooked
Posts: 5
Registered: ‎17-02-2022

Internet is disconnecting every few mins tonight

Long story short, my internet is currently disconnecting every 10 mins for the last 2-3 hours. It reconnects after about 5 mins. I have noticed the below enties in the router, that maybe nothing to do with it, but co-incide with my outages.

 
DNS 212.159.6.10 resolve timeout for dns.msftncsi.com
DNS 8.8.8.8 resolve timeout for dns.msftncsi.com


When it is connected the speed is fine, I have not really had any problems in a long time.


Can anyone advise,as we have not had many problems with Plunet until recently.
I use a TP link VR400 router as the plus net  one was a nightmare with wifi. Router stats below.
 
Upstream     Downstream
Current Rate (kbps)     11040     69346
Max Rate (kbps)     11209     69358
SNR Margin (dB)     6.1     6.2
Line Attenuation (dB)     15.1     9
Errors (pkts)     0     0

3 REPLIES 3
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Internet is disconnecting every few mins tonight


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Dan_the_Van
Aspiring Hero
Posts: 2,766
Thanks: 1,324
Fixes: 84
Registered: ‎25-06-2007

Re: Internet is disconnecting every few mins tonight

Hi @nirvana 

are you still getting the problem? Did you notice if the Errors (pkts) Downstream were incrementing as this could suggest noise on the line, every time the VR400 reconnects the status readings would be reset to zero.

Worth checking the phone line for noise by dialling 17070 accepting option 2 quiet line test. Best performed using a wired phone.

If you have a 5c Master Socket check the faceplate is fully plugged into place as a poor connection here can cause line noise. also try connecting the VR400 to the test socket found behind the faceplate. You may require a DSL inline filter for this check.

Some of the above check are required as part of the fault logging process so it's worth a try.

You can raise a fault at https://faults.plus.net

HTH

Dan.

 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,937
Thanks: 420
Fixes: 98
Registered: ‎22-01-2018

Re: Internet is disconnecting every few mins tonight

Hiya @nirvana

 

I'm really sorry you are experiencing a issue with your connection and for the hassle this is causing. 

 

I can see that you have been in touch with our faults team and they have booked an engineer here. They will be back in touch once the appointment has concluded with the next step forward, but please come back to me if you need me to chase an update. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team